• Wireless Network Manager
• Getting Started with Wireless Network Manager
  • About Wireless Network Manager
  • Using the Wireless Network Manager Interface
  • Using Wireless Network Manager Guide
• Overview
  • Dashboard
  • Alerts
  • Threats
  • Logs
  • Audit
• Using Air Marshal
  • RF Survey
    • Discovered Aps
    • Discover and Report Unassociated Wireless Clients
  • RF Spectrum
  • RF Monitor
  • Packet Capture
    • Wireless
    • Ethernet
  • Bluetooth LE
• Managing Your Network
  • Network Hierarchy
  • Network Topology
  • Zones
  • Devices
    • Managing Access Points
      • Managing the Configuration of Access Points
        • General
          • Bridge Mode
          • NAT Mode
        • Radio
        • SSL VPN
          • Activating SSL VPN
          • Editing SSL-VPN
      • Upgrading the Firmware for Specific Access Points
      • SonicWave Diagnostics
        • Testing Connectivity With Your Gateway or DNS Addresses
        • Testing Connectivity With Ping, Traceroute, or NSLookup
    • Viewing the Wireless Client Journey
    • Port Settings
    • Managing Switches
    • Managing Switch Clients
• Managing Policies
  • Policy Hierarchy
    • Select an AP Policy
      • General
      • System
      • Radio
      • Mesh Network
      • Bluetooth
      • • Certificate
        • Others
      • RRM (Radio Resource Management)
      • WIDP
      • 802.1X
      • Port Setting
      • ALG
      • SNMP
      • Syslog
    • Select a Switch Policy
      • General
      • System
        • Spanning Tree Protocol
        • Link Layer Discovery Protocol
        • Voice VLAN
        • Quality of Service (QoS)
        • Internet Group Management Protocol (IGMP) Snooping
        • Dynamic Host Configuration Protocol (DHCP) Snooping
        • Dynamic Host Configuration Protocol (DHCP) Relay
        • Loopback Detection
        • Jumbo Frames
        • Multicast Filtering
        • 802.1X
        • Static Route IPV4
        • DoS
        • Radius Server
        • Mirror Settings
        • Address Resolution Protocol
        • Static MAC Address Table
        • SNMP
      • Ports
        • Classic Switch Policy
          • General
          • VLAN
          • QoS
          • QoS Storm Control
          • Security
          • ACL
          • 802.1X
      • Port Policy
      • Link Aggregation
        • LACP
        • Group
        • Trunk Port Settings
        • VLAN
      • VLAN
        • General
        • Network
        • IGMP
    • Select an SSID
      • SSID Policies
        • Adding SSID Security Policies
        • Editing SSID Security Policies
      • General
        • Basic
        • Authentication
          • Disabling the Strict Rekey
        • Others
        • VLAN
        • Dynamic VLAN Support
      • Advanced
        • Band Selection
        • IEEE802.11R
        • IEEE 802.11K
        • IEEE802.11V
        • SSL-VPN Security Tunnel Access
        • DNS
        • Agile Multiband
      • Security Policies
      • Guest Portal
        • Sign-on Settings
          • Sign-on with One-Time Passwords
          • Configuring Twilio Billing for SMS
          • Sign-on with LDAP Server Authentication
          • Sign-on with Active Directory Server Authentication
          • Sign-on with RADIUS Server Authentication
          • Sign-on with SAML Authentication
          • Wireless Guest TOTP Authentication
        • Customized Splash Page
          • Use a Linked Image on the Customized Splash Page
          • Collect User Feedback from a Customized Splash Page
    • Select a Security Policy
      • CFS (Content Filtering Service)
        • General
        • Category
        • Enabling or Disabling Reputation
        • URI List
        • Customize Block Page
      • CATP (Capture Advanced Threat Protection)
        • General
        • File Types
        • Protocols
        • MD5 Exclusion List
        • Customize Block Page
      • CAV (Cloud Gateway Anti-Virus)
        • General
        • File Types
        • Protocols
        • MD5 Exclusion List
        • Customize Block Page
      • ACL
        • General
        • Authentication/Association MAC Filtering
        • ACL
        • Bandwidth Management
      • Geo-IP & Botnet
      • APP Control Security Policy
  • AP Policies
  • Using Tags to Manage Access Points and SSIDs
    • Using Tags to Manage Access Points
      • Adding Tags to an Access Point
      • Removing Tags Associated with an Access Point
      • Viewing Tags Associated with an Access Point
    • Using Tags to Manage SSIDs
      • Adding Tags to an SSID Group
      • Removing Tags from an SSID Group
      • Viewing Tags Associated with an SSID Group
  • QoS Policies
  • Wi-Fi Multimeda (WMM) Profiles
    • Creating Wi-Fi Multimeda (WMM) Policies
    • Enabling Wi-Fi Multimeda (WMM) Policies
  • Managing Switch Policies
    • Adding Switch Policies
    • Editing Switch Policies
  • Managing Switch Port Policies
    • Adding Switch Port Policies
      • General
      • VLAN
      • QoS
      • QoS Storm Control
      • Security
      • ACL
      • 802.1X
      • POE
    • Editing Switch Port Policies
  • Security Policies
    • Content Filtering Service
      • Creating Content Filtering Service Security Policies
      • Editing Content Filtering Service Categories
      • Adding Sites to the Allowlists and Blocklists
    • Customizing Blockpage
    • Applying a Security Policy to an SSID Group
    • Capture Advanced Threat Protection
      • Creating Capture Advanced Threat Protection Security Policies
      • Adding an MD5 Hash to the Exclusion List
    • Cloud Anti-Virus
    • Access Control Policies
      • Creating and Editing Access Control Policies
    • Geo-IP & Botnet
    • Application Control
  • Managing SNMP Policies
    • Setting the SNMP ID
    • Adding SNMP Policies
    • Editing SNMP Policies
    • Deleting SNMP Policies
    • Setting SNMP Policies
  • Managing Switch SNMP Policies
    • Adding Switch SNMP Policies
    • Editing Switch SNMP Policies
    • Applying Switch SNMP Policies
• Objects
  • Address Objects
    • Creating Mac Address Objects
    • Creating Address Object Groups
  • Service Objects
  • Matched Objects
  • QoS Objects
  • Schedule Objects
    • Scheduling VAP Security Policy
  • App Objects
  • VLAN Objects
• Admin
  • Reports
    • Generating Report Tasks
    • General Settings
  • Users
    • Configuring User Quota Control
  • Settings
    • General
      • Client Timezone
    • Firmware
    • Notification Center
      • Alert
      • Threat
      • Log
      • Email
      • SMS Event Notifications
  • Certificates
    • Batch Import
    • Import Certificates
  • Using the WiFi Planner
• SonicWall Support
  • About This Document

Viewing the Wireless Client Journey

Wireless client journey is a feature administrators can track the behavior of wireless clients connected to a SonicWave, such as connection and disconnection of the wireless client.

To view the wireless client history

1. Navigate to Network > Devices.
2. Click Clients from the items available at the top of the page. All of the wireless clients connected through SonicWave wireless access points are listed in the table.

3. Hover over a specific device to access the different icons :

   • Displays the logs.

   • Click to add the devices to the Client MAC Address Group. When you want to add a client mac to group, you must go to address group page to create a new group (if address group page has no groups), then click this button in client page, and you will see the group you added.

     You can only select one group.

     Address group page will display the client mac information in the group and the client mac AO will be displayed in address objects page.

   • Disconnects the connected clients device. It takes around 10 seconds for the changes to take into effect.

     This button remains gray and can’t be clicked when client is disconnected. When client status is connected, the button can be clicked.

     By clicking this button, the clients SSID gets disconnected. But this entry will not be changed in 5 minutes. After 5 minutes, the entry client status will be changed to disconnected.

   • Status of the sign-on

     • Navigate to Policies> SSID Policies page to edit SSID the connected client.Go to Guest Portal page, not only click-through option, select other options besides None.

     • After using client to connect SSID, you will be redirected to login website page. If this option is selected upon login, this icon changes to and ‘log out user’.

     • To login again, navigate to the website and enter the credentials.

     • After 5 minutes, the user name will be changed to unauthenticated, and gets disabled and displayed as 'user has been logout'.

     • When you don’t login to this page, the client host username will be unauthenticated, and the button gets disabled and displays as ‘user has been logout’

     • When Guest Portal type is selected as first option None and connects to SSID, this button remains gray and is displayed as 'guest disabled'.

   • Edits the host name field.

4. Click on a specific wireless client to displays the details for that device.

   

5. The information displayed for the wireless client includes:

   • MAC Address
   • Status
   • IP address
   • Host Name
   • User Name
   • Operating System
   • Physical Mode
   • Location, Zone, and Access Point
   • SSID
   • Radio
   • Connection Quality
   • RSSI
   • Vendor
   • Last Seen time

   The Traffic Usage graph displays the bandwidth details of the device.

   The Traffic History graph displays the current and historical traffic for the device.

   There are two kind of client journey messages listed in the wireless client details:

   • Client Journey - The connection and disconnection times of the client
   • Guest User Journey - The behavior of any guest users who logged in using that wireless client

The maximum tracking period for a device is 30 days.