• NetExtender 10.2 for Secure Mobile Access
• NetExtender Feature Overview
  • Document Scope
    • What is NetExtender
    • Benefits of using NetExtender
    • NetExtender Concepts
      • Stand-Alone Client
      • Installing NetExtender through Microsoft Installer - Pre-filling the Server and Domain Fields
      • NetExtender support Network logon (PreLogon)
      • Multiple Ranges and Routes
      • IP Address User Segmentation
      • Client Routes
      • External Authentication Methods
      • Point to Point Server IP Address
      • Tunnel All Mode
      • Proxy Configuration
      • About SMA Connect Agent
      • Supported Operating Systems for Connect Agent
    • Supported Platforms
      • NetExtender Client Versions
      • Supported Clients
      • Supported SonicWall Appliances
    • Feature Support in NetExtender
• Configuring NetExtender
  • User Prerequisites
  • User Configuration Tasks
    • Installing NetExtender on Windows
    • Enabling Network Logon (PreLogon) feature on NetExtender
    • Launching NetExtender Directly from Computer
      • Installing NetExtender with Microsoft Installer
    • Configuring NetExtender Properties
      • Configuring Connection Profile Settings
      • Configuring Settings
      • Connection Scripts Settings
      • Configuring Proxy Settings
      • Configuring Log Settings
      • Configuring Acceleration Settings
      • Configuring Packet Capture Settings
      • Configuring Languages Settings
      • Configuring Protocol
    • Installing NetExtender on Linux
    • Using NetExtender on Linux
• Using NetExtender
  • Viewing the NetExtender Log
  • Disconnecting NetExtender
  • Upgrading NetExtender
  • Changing Passwords
  • Authentication Methods
  • Uninstalling NetExtender
  • Verifying NetExtender operation from the System Tray
  • Using the NetExtender Command Line Interface
• NetExtender Troubleshooting
• SonicWall Support
  • About This Document

User Prerequisites

This section describes the user Prerequisites for Windows clients and Linux clients for installing NetExtender.

For Windows Clients

Windows clients must meet the following prerequisites to use NetExtender:

Platform	Windows 11/10
Browsers	Mozilla Firefox 103.0 and higher Google Chrome 104.0 and higher

To initially install the NetExtender client, the user must be logged into the PC with administrative privileges.

If the SMA gateway uses a self-signed SSL certificate for HTTPS authentication, it is necessary to install the certificate before establishing a NetExtender connection. If you are unsure if the certificate is self-signed or generated by a trusted root Certificate Authority, SonicWall recommends that you import the certificate. The easiest way to import the certificate is to click Import Certificate on the Virtual Office home page.

When using the network logon method from the Windows login screen, NetExtender uses System Store for certificate-based authentication. When the user is already logged in to Windows, NetExtender uses the User Store for certificate-based authentication. A user who wants to use the network logon method when certificate authentication is also enabled should import his user certificate into the System Store as well as into the User Store.

For Linux Clients

Linux 32-bit or 64-bit clients are supported for NetExtender when running one of the following distributions (32-bit or 64-bit):

• Linux Fedora Core 36 or higher, Ubuntu 20.04 or higher, or OpenSUSE 10.3 or higher, Red Hat Enterprise Linux 8.x and higher, and CentOS 8.x and higher

The NetExtender client has been known to work on other distributions as well, but these are not officially supported.

Open source Java Virtual Machines (VMs) are not currently supported. If you do not have Java 1.5 or higher, you can use the command-line interface version of NetExtender.