• NetExtender for Secure Mobile Access 10.2
• NetExtender Overview
  • What is NetExtender
  • NetExtender Concepts
    • Stand-Alone Client
    • NetExtender Supports Network logon (PreLogon)
    • NetExtender Supports Always On VPN (AOV)
    • Multiple Ranges and Routes
    • IP Address User Segmentation
    • Client Routes
    • Tunnel All Mode
    • Proxy Configuration
  • Supported Platforms
    • NetExtender Client Versions
    • Supported Clients
    • Supported SonicWall Appliances
  • What's New in NetExtender
  • Feature Support in NetExtender
  • Deprecated Feature
• Configuring NetExtender for Windows Client
  • Prerequisites
  • Support Enhancement
  • Installing NetExtender on Windows
  • Enabling Network Logon (PreLogon) Feature on NetExtender
  • Enabling Always-On VPN Connection
  • Installing NetExtender through Microsoft Installer
  • Auto-Run NetExtender
• Configuring NetExtender for Linux Client
  • Prerequisites
  • Installing NetExtender on Linux
• Using NetExtender
  • Adding Connection Profile Management
  • Editing Connection Profile Management
  • Connect with Connection Profile
  • Connect with Specific Protocol
  • Multiple Factor Authentication
    • TOTP Authentication
    • Client Certificate Authentication
    • Smart Card Authentication
    • DUO Security Authentication Support for NetExtender
      • DUO Security Authentication with NetExtender Windows
      • DUO Security Authentication with NetExtender Linux
  • Configuring NetExtender Properties
    • NetExtender Properties for Windows Client
      • Configuring Settings
      • Configuring Connection Settings
      • Configuring Connection Script
      • Configuring Proxy
      • Configuring Packet Capture
    • NetExtender Properties for Linux Client
      • Configuring Proxy
      • Configuring Certificate Settings
      • Configuring Settings
  • Viewing the NetExtender Log
  • Disconnecting NetExtender
  • Upgrading NetExtender
  • Uninstalling NetExtender
• Using the NetExtender Command Line Interface
  • Launching the NetExtender CLI for Windows
  • Launching the NetExtender CLI for Linux
• NetExtender Troubleshooting
• NetExtender FAQ
• Use Case
  • Adding Connection Profile
  • Editing Connection Profile
  • OTP Authentication
  • Certificate Authentication
  • Authentication with Smart Card
• SonicWall Support
  • About This Document

Viewing the NetExtender Log

The NetExtender log displays information on NetExtender session events. The log file name is saved as NetExtender.log and it stores in the user-selected specific folder.

To view and export the logs files

1. Navigate to More > Logs to view the Logs page.

   

2. Click the View Logs option to view the log file. The Log file is helpful for collecting system information, viewing the diagnostic messages, and investigating issues.

3. Click the Export Logs option to save the log.

   NetExtender takes some time to collect logs, and the exporting status shows as a loading bar.

4. Click the Clear Log option to clear the log. This option deletes all the saved log files permanently and they cannot be restored.

5. Select Enable Debug log option to find more information. NetExtender take more information to the location: C:\ProgramData\SonicWall\NetExtender\NetExtender-full.log.

6. Log will auto-rotate if log is more than 5MB

   1. NetExtender service will zip NetExtender.log, NetExtender-full.log, and NetExtender-wireguard.log if these are more than 5MB when service starts or every 1 hour when local time is in 0-2 clock.

   2. NetExtender UI will zip NetExtenderGui.log if NetExtender.log is more than 5MB when GUI starts or every 1 hour when local time is 0-2 clock.