• SonicOS 7.1
• About SonicOS
  • Working with SonicOS
  • SonicOS Workflow
  • How to Use the SonicOS Administration Guides
  • Guide Conventions
• About Device Settings
• Managing SonicWall Licenses
  • Licenses
  • Managing Security Services
    • Services Summary
    • Managing Security Services Online
      • Managing Services from SonicOS Management Interface
      • Synchronizing Changes
    • Manual Upgrade for Closed Environments
  • Registering Your SonicWall Appliance
  • Activating the Gateway Anti-Virus, Anti-Spyware, and IPS License
  • Activating FREE TRIALs
• System Administration
  • Configuring the Firewall Name
  • Enabling Wireless LAN and IPv6
  • Changing the Administrator Name and Password
  • Configuring Login Security
    • Configuring Password Compliance
    • Configuring Login Constraints
  • Multiple Administrators Support
    • Working of Multiple Administrators Support
      • Configuration Modes
      • User Groups
      • Priority for Preempting Administrators
      • GMS and Multiple Administrator Support
    • Configuring Multiple Administrator Access
  • Enabling Enhanced Audit Logging Support
  • Configuring the Wireless LAN Controller
  • Enabling SonicOS API and Configuring Authentication Methods
  • Enabling GMS Management
  • Configuring the Management Interface
    • Managing through HTTP/HTTPS
    • Selecting a Security Certificate
    • Controlling the Management Interface Tables
    • Enforcing TLS Version
    • Switching Configuration Modes
    • Deleting Browser Cookies
    • Configuring SSH Management
  • Client Certificate Verification
    • About Common Access Card
    • Configuring Client Certificate Verification
    • Using the Client Certificate Check
    • Checking Certificate Expiration
    • Troubleshooting User Lock Out
  • Selecting a Language
• Configuring Time Settings
  • Setting System Time
  • Configuring NTP Settings
    • Using a Custom NTP Server for Updating the Firewall Clock
    • Adding an NTP Server
    • Editing an NTP Server Entry
    • Deleting NTP Server Entry
• Managing Certificates
  • About Digital Certificates
  • About the Certificates Table
  • About Certificate Details
  • Importing Certificates
    • Importing a Local Certificate
    • Importing a Certificate Authority Certificate
    • Creating a PKCS-12 Formatted Certificate File (Linux Systems Only)
  • Deleting Certificates
  • Generating a Certificate Signing Request
  • Configuring Simple Certificate Enrollment Protocol
• Administering SNMP
  • About SNMP
  • Setting Up SNMP Access
    • Enabling and Configuring SNMP Access
      • Configuring Basic Functionality
      • Configuring SNMPv3 Engine IDs
      • Configuring Object IDs for SNMPv3 Views
    • Setting Up SNMPv3 Groups and Access
      • Creating Groups and Adding Users and Access
        • Creating a Group
        • Adding Access
        • Adding Users
  • Configuring SNMP as a Service and Adding Rules
• Firmware Settings
  • Firmware Management and Backup
    • Firmware Management & Backup Tables
      • Local Table
      • Cloud Table
      • Show Configuration Files Table
    • Searching the Table
  • Creating a Backup Firmware Image
    • Creating a Local Backup Firmware Image
    • Creating a Cloud Backup Firmware Image
    • Scheduling Firmware Image Backups
      • Scheduling a One-Time Backup
      • Scheduling Recurring Backups
      • Deleting Scheduled Backups
  • Updating Firmware
    • Updating Firmware Manually
    • Firmware Auto Update
    • Using SafeMode to Upgrade Firmware
  • Importing and Exporting Settings
    • Importing Settings
    • Exporting Settings
  • Configuring Firmware and Backup Settings
    • Send Settings or Reports by FTP
    • Sending Diagnostic Reports to Technical Support
    • Boot Settings
    • One-Touch Configuration Overrides
    • Enabling FIPS Mode
    • Enabling NDPP mode
• Storage
  • Storage Overview Tab
    • Diagnostics Data
    • Configuration Backup
    • System Logs
    • Threat Logs
    • Packet Captures
    • Logs (Legacy)
• Restarting the System
• SonicWall Support
  • About This Document

Troubleshooting User Lock Out

When using the client certificate feature, these situations can lock the user out of the SonicWall Security Appliance:

• Enable Client Certificate Check is checked, but no client certificate is installed on the browser.
• Enable Client Certificate Check is checked and a client certificate is installed on the browser, but either no Client Certificate Issuer is selected or the wrong Client Certificate Issuer is selected.
• Enable OSCP Checking is enabled, but either the OSCP server is not available or a network problem is preventing the SonicWall Security Appliance from accessing the OSCP server.

To restore access to a user who is locked out, the following CLI commands are provided:

• web-management client-cert disable
• web-management ocsp disable