• Secure Mobile Access 10.2 for the SMA 100 Series
• About This Guide
  • Organization of This Guide
  • Guide Conventions
• Virtual Office Overview
  • About Virtual Office
    • Accessing Virtual Office Resources
  • Browser Requirements
  • About Certificates
  • About the Virtual Office Web Interface
  • Logging Out of the Virtual Office
• Using Secure Mobile Access Connect Agent
  • What is the Secure Mobile Access Connect Agent?
  • Supported Operating Systems
  • Downloading and Installation
  • Setting Up the SMA Connect Agent
    • Proxy Configuration
    • Logs
    • Browser Warning
  • End Point Control (EPC)
  • PDA (Personal Device Authorization)
    • SonicWall Application
• Using Virtual Office Authentication
  • Importing Certificates
  • Using Two-Factor Authentication
    • User Prerequisites
    • RSA Two-Factor User Authentication Process
      • Logging into Virtual Office Using RSA Two-Factor Authentication
      • Creating a New PIN
      • Waiting for the Next Token
    • VASCO Two-Factor User Authentication Process
      • Logging into Virtual Office Using VASCO Two-Factor Authentication
      • Other RADIUS Server Two-Factor User Authentication Process
    • DUO Security Authentication Support on NetExtender/Mobile Connect Clients
  • Using One-Time Passwords
    • User Prerequisites
    • Logging In with an Email One-Time Password
    • Logging In with a Mobile App Time-based One-Time Password
    • Logging In with an SMS One-Time Password
    • Generating Backup Codes
    • Configuring One-Time Password Settings for E-mail
    • Configuring One-Time Password Settings for Mobile App
    • Configuring One-Time Passwords for SMS-Capable Phones
    • Configuring One-Time Password Settings for SMS
    • Verifying User One-Time Password Configuration
  • Using NetExtender
    • User Prerequisites
    • User Configuration Tasks
      • Installing NetExtender on Windows
      • Launching NetExtender Directly from Your Computer
      • Pre-Filling the Key Fields While Installing with Microsoft Installer
      • Configuring NetExtender Properties
      • Configuring NetExtender Connection Scripts
      • Configuring Batch File Commands
      • Configuring Proxy Settings
      • Configuring NetExtender Log Properties
      • Configuring NetExtender Acceleration Properties
      • Configuring NetExtender Packet Capture Properties
      • Configuring Language Properties
      • Configuring Protocol
      • Viewing the NetExtender Log
      • Disconnecting NetExtender
      • Upgrading NetExtender
      • Changing Passwords
      • Authentication Methods
      • Uninstalling NetExtender
      • Verifying NetExtender Operation from the System Tray
        • Displaying Route Information
        • Displaying Connection Information
      • Using the NetExtender Command Line Interface
      • Installing NetExtender on Linux
      • Using NetExtender on Linux
  • Using Mobile Connect
    • Prerequisites for Apple iOS Clients
    • Prerequisites for Android Smartphone Clients
  • Using File Shares
    • Using HTML-based File Shares
    • Downloading Files and Folders using HTML5 File Share
  • Managing Bookmarks
    • Adding Bookmarks
      • RDP Bookmarks
        • Determining the Remote Computer’s Full Name or IP Address
        • Configuring Remote Desktop Access on the Remote Computer
      • VNC Bookmarks
      • Citrix Bookmarks
      • Web Bookmarks
      • Mobile Connect Bookmarks
      • FTP Bookmarks
      • SSHv2 Bookmarks
    • Editing Bookmarks
    • Removing Bookmarks
    • Using Bookmarks
      • Using Remote Desktop Bookmarks
      • Using VNC Bookmarks
      • Using Citrix Bookmarks
      • Using Web Bookmarks
      • Using Mobile Connect Bookmarks
      • Using File Share Bookmarks
      • Using FTP Bookmarks
      • Using Telnet Bookmarks
      • Using SSHv2 Bookmarks
      • Global Bookmark Single Sign-On Options
      • Per-Bookmark Single Sign-On Options
• Warranty and License Agreements
  • GNU General Public License (GPL) Source Code
  • Limited Hardware Warranty
  • End User License Agreement
• SonicWall Support
  • About This Document

About the Virtual Office Web Interface

You can access the Virtual Office portal at the URL provided to you by your network administrator.

To log in to Virtual Office

1. On your workstation at your remote location, launch an approved browser and enter the IP address of the Virtual Office portal in the Location or Address field. By default, this is the default LAN IP address of the SMA appliance, for example, https://192.168.200.1.

2. A security warning might appear. Click Advanced and click Proceed to <IP Address> (unsafe) to continue.

   The action you should take to continue to the portal depends on your browser. For example, in Firefox, you need to click Advanced, and select Accept the risk and continue.

   

3. The SonicWall Secure Mobile Access login page displays and prompts you to choose the appropriate domain from the Domain drop-down menu.

   

4. Enter user name in the UserID field and password in the Password field, and click LOGIN.

   Your Administrator should have set up login and password for you that has only user privileges.

   To log in using the default administrator credentials, select LocalDomain from the Domain drop-down menu and click NEXT. Enter admin in the UserID field, password in the Password field, and click LOGIN.

   

The default page displayed is the Virtual Office home page. The default version of this page shows a SonicWall logo, although your company’s system Administrator might have customized this page to contain a logo and look and feel of your company. Go to the About Virtual Office to learn more about the Virtual Office home page.

From the Virtual Office portal home page, you cannot navigate to the Administrator’s environment. If you have Administrator’s privileges and want to enter the Administrator environment, you need to go back to the login page and enter a username and password that have Administrator privileges, and log in again using the LocalDomain domain. Only the LocalDomain allows Administrator access to the management interface. Also note that the domain is independent of the privileges set up for the user.

Logging in as a user takes you directly to Virtual Office. The Virtual Office Home page displays as shown here.

The Virtual Office content varies based on the configuration of your network administrator. Some bookmarks and services described in the SonicWall Secure Mobile Access User documentation might not be displayed when you log in to the SMA appliance.

The Virtual Office can contain any of the nodes described in Virtual Office Node Descriptions.

Virtual Office Node Descriptions

Node	Description
File Shares	Provides access to the File Shares utility that gives remote users with a secure Web interface access to Microsoft File Shares using the CIFS (Common Internet File System) or SMB (Server Message Block) protocols. Using a Web interface similar in style to Microsoft’s familiar Network Neighborhood or My Network Places, File Shares allow users with appropriate permissions to browse network shares, rename, delete, retrieve, and upload files, and to create bookmarks for later recall.
NetExtender	Provides access to the NetExtender utility, a transparent SSL VPN client for Windows or Linux users that allows you to run any application securely on the remote network. On Windows, NetExtender is downloaded and installed using the SMA ConnectAgent. On Linux, NetExtender is downloaded and installed manually. After installation, NetExtender automatically launches and connects a virtual adapter for SSL secure NetExtender point-to-point access to permitted hosts and subnets on the internal network.
ALERT	Displays the notifications.
Help	Provides a short list of common questions and tips about Virtual Office.
Online help	Launches the online help document.
User icon	Displays the status of the user. Green indicates active; Yellow indicates idle. Click the <user icon> to access other options.
Virtual Office	Allows you to access the Virtual Office home page from any page you are on.
Downloads	Provides a list of downloadable clients and applications.
Settings	Provides the option to change user password and use single sign-on, if enabled by the Administrator.
Log Out	Logs you out of the Virtual Office environment.

The Home page provides customized content and links to network resources. The Home Page might contain support contact information, VPN instructions, company news, or technical updates.

Only a Web browser is required to access intranet web sites, File Shares, and FTP sites. SSHv2 provide strong encryption, requires Oracle JRE 1.4 or above and can only connect to servers that support SSHv2.

As examples of tasks you can do and environments you can reach through Virtual Office, you can connect to:

• Intranet Web or HTTPS sites – If your organization supports Web-based email, such as Outlook Web Access, you can also access Web-based email
• The entire network by launching the NetExtender client
• FTP servers for uploading and downloading files
• The corporate network neighborhood for file sharing
• Telnet and SSH servers
• Desktops and desktop applications using Terminal Services or VNC.
• Email servers through the NetExtender client.

The Administrator determines what resources are available to users from the SonicWall Secure Mobile Access Virtual Office. The Administrator can create user, group, and global policies that disable access to certain machines or applications on the corporate network.

The Administrator might also define bookmarks, or preconfigured links, to Web sites or computers on the intranet. Additional bookmarks might be defined by the end user.

SonicWall NetExtender is a software application that enables remote users to securely connect to the remote network. With NetExtender, remote users can virtually join the remote network. Users can mount network drives, upload and download files, and access resources in the same way as if they were on the local network.