User Prerequisites

Prerequisites for Windows Clients

Windows clients must meet the following prerequisites to use NetExtender:

• One of the following platforms:
  • Windows 10
• One of the following browsers:
  • Mozilla Firefox 103.0 and higher
  • Google Chrome 104.0 and higher
• To initially install the NetExtender client, the user must be logged into the PC with administrative privileges.

• If the SMA gateway uses a self-signed SSL certificate for HTTPS authentication, it is necessary to install the certificate before establishing a NetExtender connection. If you are unsure if the certificate is self-signed or generated by a trusted root Certificate Authority, SonicWall recommends that you import the certificate. The easiest way to import the certificate is to click Import Certificate on the Virtual Office home page.

  When using the network logon method from the Windows login screen, NetExtender uses System Store for certificate-based authentication. When the user is already logged in to Windows, NetExtender uses the User Store for certificate-based authentication. A user who wants to use the network logon method when certificate authentication is also enabled should import his user certificate into the System Store as well as into the User Store.

Prerequisites for Linux Clients

Linux 32-bit or 64-bit clients are supported for NetExtender when running one of the following distributions (32-bit or 64-bit):

• Linux Fedora Core 36 or higher, Ubuntu 20.04 or higher, or OpenSUSE 10.3 or higher, Red Hat Enterprise Linux 8.x and higher, and CentOS 8.x and higher

The NetExtender client has been known to work on other distributions as well, but these are not officially supported.