• Secure Mobile Access 10.2 for the SMA 100 Series
• About This Guide
  • Organization of This Guide
  • Guide Conventions
• Virtual Office Overview
  • About Virtual Office
    • Accessing Virtual Office Resources
  • Browser Requirements
  • About Certificates
  • About the Virtual Office Web Interface
  • Logging Out of the Virtual Office
• Using Secure Mobile Access Connect Agent
  • What is the Secure Mobile Access Connect Agent?
  • Supported Operating Systems
  • Downloading and Installation
  • Setting Up the SMA Connect Agent
    • Proxy Configuration
    • Logs
    • Browser Warning
  • End Point Control (EPC)
  • PDA (Personal Device Authorization)
    • SonicWall Application
• Using Virtual Office Authentication
  • Importing Certificates
  • Using Two-Factor Authentication
    • User Prerequisites
    • RSA Two-Factor User Authentication Process
      • Logging into Virtual Office Using RSA Two-Factor Authentication
      • Creating a New PIN
      • Waiting for the Next Token
    • VASCO Two-Factor User Authentication Process
      • Logging into Virtual Office Using VASCO Two-Factor Authentication
      • Other RADIUS Server Two-Factor User Authentication Process
    • DUO Security Authentication Support on NetExtender/Mobile Connect Clients
  • Using One-Time Passwords
    • User Prerequisites
    • Logging In with an Email One-Time Password
    • Logging In with a Mobile App Time-based One-Time Password
    • Logging In with an SMS One-Time Password
    • Generating Backup Codes
    • Configuring One-Time Password Settings for E-mail
    • Configuring One-Time Password Settings for Mobile App
    • Configuring One-Time Passwords for SMS-Capable Phones
    • Configuring One-Time Password Settings for SMS
    • Verifying User One-Time Password Configuration
  • Using NetExtender
    • User Prerequisites
    • User Configuration Tasks
      • Installing NetExtender on Windows
      • Launching NetExtender Directly from Your Computer
      • Pre-Filling the Key Fields While Installing with Microsoft Installer
      • Configuring NetExtender Properties
      • Configuring NetExtender Connection Scripts
      • Configuring Batch File Commands
      • Configuring Proxy Settings
      • Configuring NetExtender Log Properties
      • Configuring NetExtender Acceleration Properties
      • Configuring NetExtender Packet Capture Properties
      • Configuring Language Properties
      • Configuring Protocol
      • Viewing the NetExtender Log
      • Disconnecting NetExtender
      • Upgrading NetExtender
      • Changing Passwords
      • Authentication Methods
      • Uninstalling NetExtender
      • Verifying NetExtender Operation from the System Tray
        • Displaying Route Information
        • Displaying Connection Information
      • Using the NetExtender Command Line Interface
      • Installing NetExtender on Linux
      • Using NetExtender on Linux
  • Using Mobile Connect
    • Prerequisites for Apple iOS Clients
    • Prerequisites for Android Smartphone Clients
  • Using File Shares
    • Using HTML-based File Shares
    • Downloading Files and Folders using HTML5 File Share
  • Managing Bookmarks
    • Adding Bookmarks
      • RDP Bookmarks
        • Determining the Remote Computer’s Full Name or IP Address
        • Configuring Remote Desktop Access on the Remote Computer
      • VNC Bookmarks
      • Citrix Bookmarks
      • Web Bookmarks
      • Mobile Connect Bookmarks
      • FTP Bookmarks
      • SSHv2 Bookmarks
    • Editing Bookmarks
    • Removing Bookmarks
    • Using Bookmarks
      • Using Remote Desktop Bookmarks
      • Using VNC Bookmarks
      • Using Citrix Bookmarks
      • Using Web Bookmarks
      • Using Mobile Connect Bookmarks
      • Using File Share Bookmarks
      • Using FTP Bookmarks
      • Using Telnet Bookmarks
      • Using SSHv2 Bookmarks
      • Global Bookmark Single Sign-On Options
      • Per-Bookmark Single Sign-On Options
• Warranty and License Agreements
  • GNU General Public License (GPL) Source Code
  • Limited Hardware Warranty
  • End User License Agreement
• SonicWall Support
  • About This Document

Installing NetExtender on Windows

The procedure for installing NetExtender is same for all supported browsers on Windows platform.

To install and launch NetExtender for the first time

1. Log in to the Workplace portal.

2. Click NetExtender.

   

   The prompt is displayed asking you to download the SMA Connect Agent.

3. Download and install the SMA Connect Agent and allow SMA Connect agent to launch NetExtender from your browser.

   If the SMA Connect Agent is already installed, click Installed to ensure that you don’t see the prompt again or click Continue to skip the prompt.

   The NetExtender is downloaded automatically and the NetExtender installer launches.

   

4. In the User Account Control prompt, click Yes to run the NetExtender installer.

   NetExtender is connected.

   If you see error connecting to NetExtender, click Reconnect, and skip to enter the user credentials step.

5. Optionally, if you do not see the prompt, the NexExtender client has not downloaded automatically. Continue executing the next steps to download and install the NetExtender manually.

   

   1. Click the User icon at the upper-right corner of the page.

   2. Click Downloads.

   3. Select your platform for manual download and click Save File.

      The file is saved in your Downloads folder.

      

6. Navigate to your Downloads folder and double-click NXSetupU.exe to run the installer.

   The User Account Control message Do you want to allow the following program to make changes to this computer? is displays.

7. Click Yes.

   The SonicWall NetExtender Setup wizard is launched. The Welcome screen recommends that you close all other applications before starting the setup to avoid the need to restart your computer after the installation. When ready to proceed, click Next.

8. In the License Agreement screen, read the agreement, select I accept the terms of the License Agreement and then click Next.

9. Optionally you can change the Destination Folder field click Browse and click Next.

10. Select or clear the shortcut options checkboxes that you require. The following options are selected by default:

    • Create a shortcut on StartMenu.

    • Create a shortcut on QuickLaunch bar.

    • Create a shortcut on Desktop.

11. Click Install.

12. If a Windows Security dialog box displays Would you like to install this device software?, click Install.

13. Optionally, you can select the Run SonicWall NetExtender check boxto launch NetExtender immediately after installation.

14. Click Finish.

15. After launching NetExtender, type the IP address or FQDN of the SMA appliance in the Server field.

    This is the same server that you point your browser to when accessing the portal page to download NetExtender.

    

16. Enter the Username and Password.

17. In the Domain field, type in the domain.

    This is the same domain shown in the Domain field of the login page when you access the portal in your browser.

18. Click Connect

    NetExtender takes a few seconds to connect to the server and verify your credentials. The NetExtender status window displays, indicating that NetExtender successfully connected. The NetExtender icon is displayed in the task bar.

    

    Field	Description
    Server	Indicates the name of the server to which the NetExtender client is connected.
    Client IP	Indicates the IP address assigned to the NetExtender client.
    Sent	Indicates the amount of traffic the NetExtender client has transmitted since initial connection.
    Received	Indicates the amount of traffic the NetExtender client has received since initial connection.
    Throughput	Indicates the current NetExtender throughput rate.

19. (Optional) To disconnect NetExtender, click Disconnect.

    Closing the window (clicking the x icon in the upper right corner of the window) does not close the NetExtender session, but minimizes it to the system tray for continued operation.