Secure Mobile Access 100 10.2 User Guide
- Secure Mobile Access 10.2 for the SMA 100 Series
- About This Guide
- Virtual Office Overview
- Using Secure Mobile Access Connect Agent
- Using Virtual Office Authentication
- Importing Certificates
- Using Two-Factor Authentication
- Using One-Time Passwords
- User Prerequisites
- Logging In with an Email One-Time Password
- Logging In with a Mobile App Time-based One-Time Password
- Logging In with an SMS One-Time Password
- Generating Backup Codes
- Configuring One-Time Password Settings for E-mail
- Configuring One-Time Password Settings for Mobile App
- Configuring One-Time Passwords for SMS-Capable Phones
- Configuring One-Time Password Settings for SMS
- Verifying User One-Time Password Configuration
- Using NetExtender
- User Prerequisites
- User Configuration Tasks
- Installing NetExtender on Windows
- Launching NetExtender Directly from Your Computer
- Pre-Filling the Key Fields While Installing with Microsoft Installer
- Configuring NetExtender Properties
- Configuring NetExtender Connection Scripts
- Configuring Batch File Commands
- Configuring Proxy Settings
- Configuring NetExtender Log Properties
- Configuring NetExtender Acceleration Properties
- Configuring NetExtender Packet Capture Properties
- Configuring Language Properties
- Configuring Protocol
- Viewing the NetExtender Log
- Disconnecting NetExtender
- Upgrading NetExtender
- Changing Passwords
- Authentication Methods
- Uninstalling NetExtender
- Verifying NetExtender Operation from the System Tray
- Using the NetExtender Command Line Interface
- Installing NetExtender on Linux
- Using NetExtender on Linux
- Using Mobile Connect
- Using File Shares
- Managing Bookmarks
- Warranty and License Agreements
- SonicWall Support
Verifying User One-Time Password Configuration
If you are successfully logged in to Virtual Office, you have correctly used the One-Time Password feature.
If you cannot log in using the One-Time Password feature, verify the following:
- Are you able to log in to the Virtual Office without being prompted to check your email for a one-time password? If so, you have not been enabled to use the One-Time Password feature. Contact your Secure Mobile Access Administrator if you believe this is an error.
- Is your email address correct? If your email address has been entered incorrectly, contact your Secure Mobile Access Administrator to correct it.
- Is there no email with a one-time password? Wait a few minutes and refresh your email inbox. Check your spam filter. If there is no email after several minutes, try to log in again to generate a new one-time password.
- Have you accurately typed the one-time password in the correct field? Re-type or copy and paste the one-time password.
- Are you able to scan the QRCode? Have you downloaded an Authentication app? Download an Authentication app such as Google Authenticator or Duo Mobile.
- Did you bind the authentication app with mobile device? Contact you administrator if you are having trouble binding the authentication app with your mobile device.
- Did your one-time password expire? If your password is not accepted, open the authentication app and verify password is current. A new password shows, when the old password expires.
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