• Secure Mobile Access 10.2 for the SMA 100 Series
• About This Guide
  • Organization of This Guide
  • Guide Conventions
• Virtual Office Overview
  • About Virtual Office
    • Accessing Virtual Office Resources
  • Browser Requirements
  • About Certificates
  • About the Virtual Office Web Interface
  • Logging Out of the Virtual Office
• Using Secure Mobile Access Connect Agent
  • What is the Secure Mobile Access Connect Agent?
  • Supported Operating Systems
  • Downloading and Installation
  • Setting Up the SMA Connect Agent
    • Proxy Configuration
    • Logs
    • Browser Warning
  • End Point Control (EPC)
  • PDA (Personal Device Authorization)
    • SonicWall Application
• Using Virtual Office Authentication
  • Importing Certificates
  • Using Two-Factor Authentication
    • User Prerequisites
    • RSA Two-Factor User Authentication Process
      • Logging into Virtual Office Using RSA Two-Factor Authentication
      • Creating a New PIN
      • Waiting for the Next Token
    • VASCO Two-Factor User Authentication Process
      • Logging into Virtual Office Using VASCO Two-Factor Authentication
      • Other RADIUS Server Two-Factor User Authentication Process
    • DUO Security Authentication
  • Using One-Time Passwords
    • User Prerequisites
    • Logging In with an Email One-Time Password
    • Logging In with a Mobile App Time-based One-Time Password
    • Logging In with an SMS One-Time Password
    • Generating Backup Codes
    • Configuring One-Time Password Settings for E-mail
    • Configuring One-Time Password Settings for Mobile App
    • Configuring One-Time Passwords for SMS-Capable Phones
    • Configuring One-Time Password Settings for SMS
    • Verifying User One-Time Password Configuration
  • Using NetExtender
    • Prerequisites for Windows Clients
    • Prerequisites for Linux Clients
  • Using Mobile Connect
    • Prerequisites for Apple iOS Clients
    • Prerequisites for Android Smartphone Clients
    • Prerequisites for macOS Clients
  • Using File Shares
    • Using HTML-based File Shares
    • Downloading Files and Folders using HTML5 File Share
  • Managing Bookmarks
    • Adding Bookmarks
      • RDP Bookmarks
        • Determining the Remote Computer’s Full Name or IP Address
        • Configuring Remote Desktop Access on the Remote Computer
      • VNC Bookmarks
      • Citrix Bookmarks
      • Web Bookmarks
      • Mobile Connect Bookmarks
      • FTP Bookmarks
      • SSHv2 Bookmarks
    • Editing Bookmarks
    • Removing Bookmarks
    • Using Bookmarks
      • Using Remote Desktop Bookmarks
      • Using VNC Bookmarks
      • Using Citrix Bookmarks
      • Using Web Bookmarks
      • Using Mobile Connect Bookmarks
      • Using File Share Bookmarks
      • Using FTP Bookmarks
      • Using Telnet Bookmarks
      • Using SSHv2 Bookmarks
      • Global Bookmark Single Sign-On Options
      • Per-Bookmark Single Sign-On Options
• Warranty and License Agreements
  • GNU General Public License (GPL) Source Code
  • Limited Hardware Warranty
  • End User License Agreement
• SonicWall Support
  • About This Document

Verifying User One-Time Password Configuration

If you are successfully logged in to Virtual Office, you have correctly used the One-Time Password feature.

If you cannot log in using the One-Time Password feature, verify the following:

• Are you able to log in to the Virtual Office without being prompted to check your email for a one-time password? If so, you have not been enabled to use the One-Time Password feature. Contact your Secure Mobile Access Administrator if you believe this is an error.
• Is your email address correct? If your email address has been entered incorrectly, contact your Secure Mobile Access Administrator to correct it.
• Is there no email with a one-time password? Wait a few minutes and refresh your email inbox. Check your spam filter. If there is no email after several minutes, try to log in again to generate a new one-time password.
• Have you accurately typed the one-time password in the correct field? Re-type or copy and paste the one-time password.
• Are you able to scan the QRCode? Have you downloaded an Authentication app? Download an Authentication app such as Google Authenticator or Duo Mobile.
• Did you bind the authentication app with mobile device? Contact you administrator if you are having trouble binding the authentication app with your mobile device.
• Did your one-time password expire? If your password is not accepted, open the authentication app and verify password is current. A new password shows, when the old password expires.