Logging In with a Mobile App Time-based One-Time Password

To use the mobile app time-based one-time password feature

1. If you are not logged into the Secure Mobile Access Virtual Office user interface, open a web browser and type the Virtual Office interface URL in the Location or Address bar and press Enter.
2. Select the appropriate domain from the Domain drop-down menu.

3. Type in your user name in the UserID field and your password in the Password field, and then click LOGIN.

   The following prompt appears.

   

4. You can use either mobile application OTP or backup code to log in to the Virtual Office.

   • To complete authentication using mobile application OTP:

     1. Open the selected two-factor authentication app and retrieve the verification code.
     2. Type or paste the one-time password into the CODE field where prompted and then click VERIFY.

     One-time passwords are immediately deleted after a successful login, and cannot be used again. Unused one-time passwords expire according to each user’s time-out policy.

   • To complete authentication using a personally generated backup code:

     1. Click BACKUP CODE.

        

     2. Open the backup code file to retrieve one of the backup codes. For information on generating backup codes, see Generating Backup Codes.
     3. Type or paste the backup code into the Code field where prompted and then click VERIFY.

   You can use each backup code only once.

   You are logged in to the Virtual Office.