Secure Mobile Access 100 10.2 Upgrade Guide

Resetting the SMA Physical Appliance using SafeMode
Table of Contents

Resetting the SMA Physical Appliance using SafeMode

If you are unable to connect to the SonicWall SMA physical appliance web management interface, you can restart the appliance in SafeMode. The SafeMode feature allows you to quickly recover from uncertain configuration states with a simplified management interface that includes the same settings available on the System > Settings page.

The SafeMode procedure uses a recessed SafeMode button in a small pinhole near the power button on the front of the SonicWall appliance.

To reset the SMA appliance in SafeMode

  1. Connect your management station to the X0 port on the SonicWall SMA appliance and configure your management station IP address with an address on the 192.168.200.0/24 subnet, such as 192.168.200.20.

    The SonicWall SMA appliance can also respond to the last configured LAN IP address in SafeMode. This is useful for remote management recovery or hands off recovery in a datacenter.

  2. Use a narrow, straight object, like a straightened paper clip or a pen tip, to press and hold the SafeMode button on the security appliance for 45 to 60 seconds. The SafeMode button is on the front panel in a small hole to the right of the USB connectors.

    If this procedure does not work while the power is on, turn the unit off and on while holding the SafeMode button until the Test light starts blinking.

  3. Connect to the SafeMode management interface by pointing the web browser on your management station to http://192.168.200.1. The SafeMode management interface displays.
  4. Try rebooting the SonicWall security appliance with your current settings. Click the boot icon in the same line with Current Firmware.
  5. After the SonicWall security appliance has rebooted, try to open the management interface again. If you still cannot open the management interface, use the SafeMode button to restart the appliance in SafeMode again. In SafeMode, restart the Secure Mobile Access image with the factory default settings. Click the boot icon for Current Firmware and select the Boot with factory default settings option.