• MySonicWall
• User Activity Log
  • Quick Filter
  • ual-filter-options
  • Filtering by Activity Type or Activity
  • Customizing the User Activity Log
  • Sorting the User Activity Log
• Download Center By Version
  • Eligibility Criteria
  • Filter Options for the Download Center
  • Downloading Set-up Files for Eligible Active Products
  • Viewing Set-up Files for Non-registered Products
• Notification Center
  • Filter Options for the Notification Center
  • Quick Filter
  • Notification Types
  • Interpreting the Notification Center Table
  • Sorting the Notification Center Table
• Download Signatures
• NFR Services
  • Filter Options for the NFR Services
  • Quick Filter
  • Applying NFR Services
  • Viewing NFR Request History
  • Sorting the NFR Services Table
• Renewal Manager
  • Options for the Renewal Manager
  • Quick Filter
  • Interpreting the Renewal Manager Table
  • Viewing Quote - Activities, and Notes
    • Adding Quote Notes
    • Sorting the Table Data
  • Switching between the Reseller and Program Managed
  • Exporting the Table Data
  • Viewing the Quote Details
    • Emailing the Quote
    • Exporting the Quote Table
    • Searching the Quote Table
    • Printing the Quote
    • Adding or Removing the Auto Renew Option
    • Adding the Services to the Quote
    • Removing the Services from the Quote
    • Splitting the Quote
    • Declining the Quote
    • Requesting the Change in Quote
  • Checking out the Quote
    • Saving the Quote
• MSSP Monthly
• PSA Integrations
  • ConnectWise Manage
• External Identify Provider
  • Configuring an External Identify Provider
    • Azure-SAML Metadata URL
    • Azure-SAML Manual Configuration Information
    • Azure-OpenID Metadata URL
    • Azure-OpenID Manual Configuration Information
    • Okta-SAML Metadata URL
    • Okta-SAML Manual Configuration Information
    • Okta-OpenID Metadata URL
    • Okta-OpenID Manual Configuration Information
• SonicWall Support
  • About This Document

ConnectWise Manage

Navigation: My Workspace| PSA Integrations > ConnectWise Manage

ConnectWise Manage is a professional services automation platform dedicated in automating business processes. The Services Provider would like to manage the professional services for SonicWall products via standard PSA platforms like ConnectWise Manage. This solution allows the service provider to synchronize the SonicWall products alerts information to ConnectWise Manage, allowing them to manage the customers via the PSA platform.

This document describes how MySonicWall helps integrate product and services consoles with ConnectWise Manage (CWM) through MySonicWall. This integration helps automate the invoicing and billing of security services for service providers via ConnectWise Manage. In addition, the integration automates the creation and processing of service tickets within ConnectWise Manage, including the automatic closure of tickets when alerts are closed in the product consoles. For more information about the integration, refer to KB article, ConnectWise Manage Integration - Frequently Asked Questions.

To start integration with MySonicWall, refer to ConnectWise Manage Integration Guide.