Creating a SonicWall TSA Troubleshooting Report

You can create a troubleshooting report (TSR) containing all current log messages and information about the agent, driver, and system settings to examine or to send to SonicWall Technical Support for assistance.

To create a TSR for the SonicWall TSA

1. Double-click the SonicWall TSA desktop icon. The SonicWall Terminal Services Agent window displays.
2. Click the Reports tab.
3. To generate the TSR and:
   • automatically email it to SonicWall Technical Support, click Send.
   • examine it in your default text editor, click View.
   • save it as a text file, click Save As.
4. When finished, click Close.