Managing Junk Box Messages

You can Filter, Delete, or send a copy of Junk Store messages.

To manage the Junk Store

1. On the POLICY | Anti-Spam > Junk Box Messages page, scroll to the Junk Box Messages table.

   

2. Select the checkbox for the message(s) that you want to manage.

   To select all messages, select the checkbox in the table header. All checkboxes are selected.

3. Perform the management task(s):

   • To permanently delete the selected messages from the Junk Store, click Delete.

     Messages are deleted automatically after 30 days.

     The selected messages are deleted immediately — there is no confirmation dialog before the deletion. If the deletion is successful, a green notification is displayed at the top of the page. If the deletion fails, the notification is red.

     The selected messages are unjunked and sent immediately — there is no confirmation dialog before the action. If the action is successful, a green notification is displayed at the top of the page. If the action fails, the notification is red.

   • To send a copy of the selected messages to a user, click the Send Copy To button. The Send Copy To dialog displays.

   1. Do one of the following:

      • Select Send a copy to original recipient.
      • Type the email address into the Recipient email address field.
   2. Click Send.
4. The selected message is sent immediately — there is no confirmation dialog before the action. If the action is successful, a green notification is displayed at the top of the page. If the action fails, the notification is red.