• Network Security Manager On-Premises
• Overview
  • About NSM
  • Related Documents
  • Conventions
    • UI Conventions
    • Guide Conventions
• Before Starting
  • Installation Quick Start
  • Prerequisites
  • Supported Firewalls
  • System Requirements
    • Capacity Requirements
    • Scaling Up
    • Licensing Model
  • Creating an MSW Account
  • Obtaining the Image
    • Obtaining a New Licensed Image
    • Obtaining a Trial Version
    • Downloading NSM for an Existing Instance
• Installing NSM on ESXi Server
  • Installing on ESXi Server
  • Connecting to the Console from ESXI
• Installing NSM on Hyper-V
  • Preparing the Windows Server System
  • Installing NSM On-Premises on Hyper-V
  • Connecting to the Console from Hyper-V
• Installing NSM on KVM
  • Deploying NSM on KVM via Virtual Machine Manager
• Installing NSM on Azure
• NSM Settings and Registration
  • Configuring NSM Network Settings
  • Registering NSM
  • Associating Firewalls on MSW
  • Unregistering NSM
• Console Operations
  • Management Console Operations
  • NSM Management Console Menu
  • Using SafeMode on the Management Console
    • Enabling SafeMode
    • Disabling SafeMode
    • Configuring Network Interfaces in SafeMode
      • Configuring Interface Settings
      • Disabling an Interface
    • Installing a Software Upgrade in SafeMode
    • Downloading Logs in SafeMode
• Using NSM
  • Interface Overview
  • Dashboard
  • Creating a Tenant
  • Creating a New User
  • Adding a Device
• Integrate On-Prem Analytics with NSM
• Upgrade Instructions
  • Upgrade Using Management Console
  • Upgrading SonicOS Firmware
• SonicWall Support
  • About This Document

Downloading Logs in SafeMode

When the NSM On-Premises instance is in SafeMode, extra logging information is kept that can be downloaded. The logs are available from the SafeMode web management interface, which can be accessed via the URL provided at the bottom of the Management Console screen.

In SafeMode, the web management interface is only available via http (not https).

To download logs from SafeMode

1. Login to NSM management console in SafeMode.

2. Navigate DIAGNOSTICS tab.

   

3. Click the Download System Logs button. On prompting for confirmation, click on Confirm. A compressed file is downloaded which contains a number of files, including a console_logs file that contains detailed logging information.