Tech Support Report

When you have issues, you can create a Tech Support Report (TSR) directly from NSM. It includes all the data needed for SonicWall Support to help you. Navigate to System | Settings > Diagnostics and select the Tech Support Report tab.

Below are the configurations in Tech Support Report:

  • Log Rotation Size - Set the Log Rotation Size for the data to be included in the TSR information. The maximum size allowed is 100 MB.

  • Include Logs - Enable this switch to include the logs in your TSR.

  • Full Logs - Enable this to include all the log files (current and all rotated) for the selected services.

  • Services - Select "All Services" from this drop-down to include logs from all the services to your TSR or select specific services from this drop-down list for which you want to view the logs in your TSR.

  • Download TSR - Click Download TSR to download the Tech Support Report and submit the information in the TSR to SonicWall Support.