Network Security Management On-Premises Administration Guide

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Technical Documentation > Network Security Management On-Premises Administration Guide > Settings > Diagnostics > Tech Support Report

Network Security Manager (On-Premises) 2.5.0
Network Security Manager Overview
- About Network Security Manager
- NSM On-Premises User Interface
- Related Documents
- API Support
- Legal Information
- Conventions
  - Guide Conventions
  - UI Conventions
Home Dashboard
Tenants
Firewalls
- Device Inventory
- Device Groups
- Backups
Templates
- Adding a Template
- Editing a Template
- Viewing Template Configuration
- Creating Clone of a Template
- Modifying Template Attributes
- Applying Templates
- Template Apply Status
- Deleting Template
- Template View
  - Configuring SonicWall Switch in Template View
    - Overview
      - Add Switch
      - Edit Port
    - Switches
  - Storage
- Golden Template
Global Objects
- Variables
- Certificates
VPN Topology
- IPsec VPN Topology
  - Security Associations
  - Topologies
- IPsec Monitor
- Global Settings
SD-WAN Topology
- Adding SD-WAN Topology
- Applying SD-WAN Topology to Device(s)
Configuration Management
- Approval Groups
  - Approval Workflow Settings
  - Approval Group Management
- Commits
- Audit
User Management
- Status
- Users
  - Sorting and Filtering
  - Editing Users
- Settings
- Roles and Permissions
- Authentication Servers
Reports
- Rule
- Saved Reports
  - Downloading Saved Report
  - Deleting Saved Report
Logs and Alerts
- Settings
- Events
System Dashboard
- System Information
- CPU Usage
- Memory Usage
- Network Interfaces
- High Availability
- Disk Usage
- Active Users
Settings
- Licenses
- Administration
- Time
- Certificates
- Common Access Card (CAC) Authentication
- Diagnostics
  - Diagnostics Tests
  - Tech Support Report
- Firmware and Settings
- Backups/Restore Feature
- Shutdown/Reboot
- Closed Network
- Analytics Agent
  - Adding Analytics On-premises in NSM On-Premises
Network
- Settings
- Interface
- Routes
System Monitor
- Settings
- Live Monitor
- Process/Service Monitor
- System Report
- Zero Touch V2
  - Group View
  - Firewall
High Availability
- Status
- Settings
- Advanced Settings
- Virtual IP
- HA Modes and Terminologies
- Backup/Restore in High Availability Setup
  - Configure a Scheduled Backup in High Availability Setup
  - Restore Feature in High Availability Setup
NSM Management Console
- Upgrade Instructions using Upgrade Package
- Upgrade Instructions without Upgrade Package
SonicWall Support
- About This Document

Tech Support Report

When you have issues, you can create a Tech Support Report (TSR) directly from NSM. It includes all the data needed for SonicWall Support to help you. Navigate to System | Settings > Diagnostics and select the Tech Support Report tab.

Below are the configurations in Tech Support Report:

Log Rotation Size - Set the Log Rotation Size for the data to be included in the TSR information. The maximum size allowed is 100 MB.
Include Logs - Enable this switch to include the logs in your TSR.
Full Logs - Enable this to include all the log files (current and all rotated) for the selected services.
Services - Select "All Services" from this drop-down to include logs from all the services to your TSR or select specific services from this drop-down list for which you want to view the logs in your TSR.
Download TSR - Click Download TSR to download the Tech Support Report and submit the information in the TSR to SonicWall Support.

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