MSW Organization Account Feature Guide
- Organization Account
- Introduction
- Account Settings
- Benefits of Organization Account
- Creating an Organization Account
- Migrating to a New Organization Account
- Transferring Products
- Adding Employees to the Organization's Account
- Adding Customers or Resellers to the Organization's Account
- Removing Employees or Customers from the Organization's Account
- Troubleshooting
- SonicWall Support
Adding Customers or Resellers to the Organization's Account
A new process, Affiliations, is introduced in the new Organization Account structure to build organization-level links between customers and MSPs. You can find the list of customers and resellers invited or added to the Organization Account under My Workspace | User Groups > Affiliations tab. The Super Admin of the respective account can review the pending Affiliations and approve or reject the request.
- An MSP initiates the Affiliations to add the customers to the Organization Account to share the MSP-owned products with the customer.
- A customer initiates the Affiliations to get added to the Organization Account to share their (customer-owned) products with an MSP to co-manage.
Adding customers or resellers is a 2-way process. Suppose an MSP initiates the process of sharing the products with a customer, the Super Admin of the customer Organization Account should review and approve the request to get added to the MSP Organization Account. Similarly, if a customer initiates the process of sharing the products with an MSP Organization Account, the Super Admin of the MSP Organization Account should review and approve the request.
Was This Article Helpful?
Help us to improve our support portal