12/20/2019 567 People found this article helpful 456,096 Views
Customers who upgrade to Mobile Connect 5.0.0 may encounter a connection error when connecting from an IPv6-only network. To confirm your device is using an IPv6 address open the Mobile Connect app and navigate to Settings | Device Information.
Steps to reproduce:
This issue is currently scheduled to be fixed in an upcoming release of Mobile Connect; version 5.0.2.
In the mean time a workaround exists. Access the server by a hostname, rather than by raw IPv4 address. This will require one of the following.
Option 1: Set up a DNS record for the hostname. The record can be an IPv4 record (A), or an IPv6 record (AAAA) if the server also has a native IPv6 address.
Option 2: Use a hostname of "<IP address>.xip.io". Xip.io is a free service which is not operated by SonicWall; please see http://xip.io/ for more info on that service.
ISSUE ID:
194844