• SonicOS NSv 7
• Introducing the NSv Series
  • Feature Support Information
  • Product Matrix and Requirements
  • Backup and Recovery Information
  • Exporting and Importing Firewall Configurations
  • Github Repository
  • Upgrading from SonicOS 6.5
  • Upgrading to a Higher Capacity NSv Model
  • Creating a MySonicWall Account
• Installing SonicOS on the NSv Series
  • Supported NSv Models
  • Resizing NSv Virtual Machine
  • Task List for an NSv Virtual Machine Setup
  • Installing NSv on Azure
  • Accessing Your NSv in the Azure Portal
    • Updating Your Dashboard and Accessing the NSv Resource Group
    • Finding the Public IP Address of Your NSv
    • Logging into Your NSv for SonicOS Management
    • Viewing and Configuring Security Rules
  • Forwarding Traffic to Your NSv
  • Testing Traffic Through Your NSv
  • SonicWall NSv Firewall on Azure GovCloud
    • Installing NSv on Azure GovCloud
    • Installing Windows 10 from Console
    • Creating Address Objects
    • Configuring Security Profile
    • Applying Security Services on Policies in NSv for Outbound Traffic
    • Adding Static Routes
    • Creating a Security Policy and NAT Policy for Inbound RDP to the VM
  • Troubleshooting Installation Configuration
    • Insufficient Memory Assignment
• Licensing and Registering Your NSv
  • Registering the NSv Virtual Machine with SonicOS
• SonicOS Management
  • Managing SonicOS on the NSv Series
  • Using System Diagnostics
• Using the Virtual Console and SafeMode
  • Connecting to the Console with SSH
  • Navigating the NSv Management Console
    • System Info
    • Management Network or Network Interfaces
    • Test Management Network
    • Diagnostics
    • NTP Server
    • Lockdown Mode
      • Temporary Lockdown Mode
    • System Update
    • Reboot | Shutdown
    • About
    • Logs
  • Using SafeMode on the NSv
    • Enabling SafeMode
    • Disabling SafeMode
    • Configuring the Management Network in SafeMode
      • Configuring Interface Settings
      • Disabling an Interface
    • Installing a New SonicOS Version in SafeMode
    • Downloading Logs in SafeMode
• SonicWall Support
  • About This Document

Downloading Logs in SafeMode

When the NSv virtual machine is in SafeMode, extra logging information is kept that can be downloaded. The logs are available from the SafeMode web management interface that can be accessed through the URL provided at the public IP address of an NSv.

In SafeMode, the web management interface is only available by way of http (not https).

To download logs from SafeMode

1. In a browser, navigate to http://<IP address>, using the applicable IP address. The SafeMode web management interface displays.

   

2. Click Download Safe Mode Logs. A compressed file is downloaded that contains a number of files, including a console_logs file that contains detailed logging information.