• SonicOS NSv 7
• Introducing the NSv Series
  • Feature Support Information
  • Product Matrix and Requirements
  • Backup and Recovery Information
  • Exporting and Importing Firewall Configurations
  • Github Repository
  • Upgrading from SonicOS 6.5
  • Upgrading to a Higher Capacity NSv Model
  • Creating a MySonicWall Account
• Installing SonicOS on the NSv Series
  • Supported NSv Models
  • Resizing NSv Virtual Machine
  • Task List for NSv Instance Setup
  • Deploying AWS from Console
  • Deploying AWS from Cloud Template
  • Accessing the SonicWall NSv Web Interface
  • Forwarding Traffic to your NSv
  • Configuring Internet/Public Access Through the NSv
  • SonicWall Nsv Firewall on AWS GovCloud
    • Deploying AWS Government Cloud from Console
    • Configuring Security Profile
    • Applying Security Services on Policies in NSv for Outbound Traffic
    • Deploying Windows 10 from Console
    • Creating a Security Policy and NAT Policy for Inbound RDP to the VM
  • Troubleshooting Installation Configuration
    • Insufficient Memory Assignment
    • PAYG Installation Errors
• Licensing and Registering Your NSv
  • Registering the NSv Virtual Machine as BYOL from SonicOS
  • Registering the NSv Virtual Machine as PAYG
• SonicOS Management
  • Managing SonicOS on the NSv Series
  • Using System Diagnostics
• Using the Virtual Console and SafeMode
  • Connecting to the Management Console with SSH
  • Navigating the NSv Management Console
    • System Info
    • Management Network or Network Interfaces
    • Test Management Network
    • Diagnostics
    • NTP Server
    • Lockdown Mode
      • Temporary Lockdown Mode
    • System Update
    • Reboot | Shutdown
    • About
    • Logs
  • Using SafeMode on the NSv
    • Enabling SafeMode
    • Disabling SafeMode
    • Configuring the Management Network in SafeMode
      • Configuring Interface Settings
      • Disabling an Interface
  • Using the SafeMode Web Interface
    • Accessing the SafeMode Web Interface
    • Entering/Exiting SafeMode
    • Locking and Unlocking the Management Console
    • Downloading the SafeMode Logs
    • Uploading a New Image in SafeMode
• SonicWall Support
  • About This Document

PAYG Installation Errors

Insufficient Interfaces

When less than two network interfaces are assigned to the EC2 instance the following error message appears on the console:

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NSv requires at minimum 2 ENI, power down and add addition ENI

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Unable to Contact Provisioning Service

When the EC2 instance cannot contact the provisioning service, the following error message appears on the console.

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Cannot contact provisioning service, check that internet access is provided

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To resolve this error, check

• Does the EC2 instance have a public IP (Elastic IP) assigned?
  • If not, is it configured to access the internet by way of an internet gateway?
  • If the virtual machine is not configured to access the internet on initialization, then it is not able to acquire a serial number.
    • After initialization the EC2 instance can be isolated again.
• Check that the security group is not blocking access to internet.
  • If it is, then the customer should enable access temporarily.
  • If they wish to restrict it, then use the IP address associated with instanceregister.soniccore.cloud.eng.sonicwall.com.