SonicOSX 7 Device Settings

Send Settings or Reports by FTP

You can send configuration settings and/or tech support reports (TSRs, or detailed reports of security appliance configuration and status) to a specific FTP server on a one-time or scheduled basis. By scheduling when these reports are sent to the FTP server, you can create and manage schedule objects and enforce schedule times.

To send diagnostic reports to Technical Support

  1. Navigate to Device | Settings > Firmware and Settings.
  2. Click Settings.

  3. Click Scheduled Reports.

  4. To send TSRs by FTP, select the Send Tech Support Report by FTP. This option is not selected by default.

  5. To send configuration settings by FTP, select Send Settings by FTP. This option is not selected by default.

  6. When either or both of the Actions settings are selected, the server fields become available. Make changes as necessary.

    1. Enter the server’s IP address in the FTP Server field. The default is 0.0.0.0.

    2. Enter the user name associated with the server in the User Name field.

    3. Enter the password associated with the user name in the Password field.

    4. Enter the directory where the reports are to be sent in the Directory field.

  7. Click Set Schedule. The Settings dialog displays.

    The Schedule Name is TSR Report Hours and cannot be changed.

  8. Configure the schedule. For how to configure a schedule, see Scheduling Firmware Image Backups section.
  9. Click Save.

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