Ping

The Ping test sends a packet off a machine on the Internet and returns it to the sender. This test shows if the firewall is able to contact the remote host. If users on the LAN are having problems accessing services on the Internet, try pinging the DNS server, or another machine at the ISP location. If the test is unsuccessful, try pinging devices outside of the ISP. If you can ping devices outside of the ISP, then the problem lies with the ISP connection.

To ping an IP address

1. Navigate to Device > Diagnostics > Ping
2. Specify the Ping host or IP address of the target device.
3. Specify the Count.
4. In the Interface drop‐down menu, select which WAN interface you want to test the ping from. Selecting ANY allows the appliance to choose among all interfaces—including those not listed in the drop‐down.
5. Toggle Prefer IPv6 Networking switch if you prefer pinging to an IPv6 address.
6. Click GO.