• SonicOS 7.1
• About SonicOS
  • Working with SonicOS
  • SonicOS Workflow
  • How to Use the SonicOS Administration Guides
  • Guide Conventions
• Introduction to Diagnostics for Classic Mode
• Terminal
• Tech Support Report
• Check Network Settings
• DNS Name Lookup
• Network Path
• Ping
• Trace Route
• Real-Time Blacklist
• Reverse Name Lookup
• Connection TopX
• Geo and Botnet
• MX and Banner
• GRID Check
• URL Rating Request
• PMTU Discovery
• Switch Diagnostics
• SonicWall Support
  • About This Document

Ping

The Ping test sends a packet off a machine on the Internet and returns it to the sender. This test shows if the firewall is able to contact the remote host. If users on the LAN are having problems accessing services on the Internet, try pinging the DNS server, or another machine at the ISP location. If the test is unsuccessful, try pinging devices outside of the ISP. If you can ping devices outside of the ISP, then the problem lies with the ISP connection.

To ping an IP address

1. Navigate to Device > Diagnostics > Ping
2. Specify the Ping host or IP address of the target device.
3. Specify the Count.
4. In the Interface drop‐down menu, select which WAN interface you want to test the ping from. Selecting ANY allows the appliance to choose among all interfaces—including those not listed in the drop‐down.
5. Toggle Prefer IPv6 Networking switch if you prefer pinging to an IPv6 address.
6. Click GO.