• Cloud Edge Secure Access
• Web-Console
  • Accessing the Account
    • Google Authenticator
    • Reclaim Access after an IdP Lock
  • Managing the Account
    • Reset 2FA
    • Deactivating 2FA
    • Set Network Icon
  • Tracking the Billing
    • Modify Subscription Plan
  • Troubleshooting
    • Ipsec Troubleshooting
• Zero-Trust Application
  • End User Instructions
  • .HAR File
• Using the Agents
  • Settings
  • Connecting to a SASE Network
    • Connecting to a Gateway
    • Private and Public Servers
  • Installation and Upgrade
  • Troubleshooting
    • Check Location and Language for Accurate Google Search Results
    • Can't connect? SonicWall Cloud Edge's Internet Connection Troubleshooting Guide
    • Logs
• SonicWall Support
  • About This Document

Logs

How do I query the logs?

Logs analysis is a key tool in troubleshooting agent and network-related issues.

The following guide contains information on how to securely send the log files to our support team using a designated script created by our R&D team.

Windows Application

If you would like to examine the connection and application logs yourself you can find them at the following paths:

%LOCALAPPDATA%\CloudEdge\Log

MacOS Application

You can find mac agent logs at the following location:

/tmp/SonicWallEdge.log

Linux Application

You can find linux agent logs at the following location:

/var/log "perimeter81helper-error.log perimeter81helper.log"

You can click Collect Logs, to generate all required logs for debugging.

iOS Application

Cloud Edge iOS agent does not store any logs on iOS device due to limited memory and other security constraints.

You can install tools like XCode or BugFender on your computer and connect the iOS device. While you connect to the Cloud Edge iOS agent , you can find all Cloud Edge activities on the xCode or BugFender console.

If you see any issues on the iOS Cloud Edge VPN application then take the screen shot of the error along with the iOS device information and send this to SonicWall Support for further assistance.

Android Application

Cloud Edge Android agent does not store any logs on android device due to limited memory and other security constraints.

You can install tools like ADB (Android Debug Bridge) on your PC and connect the Android device. While you connect to the CE agent on Android , you can see all Cloud Edge activities on the ADB console.

If you see any issues on the Android Cloud Edge VPN application then take the screen shot of the error along with the android device information and send this to SonicWall Support for further assistance.