• Cloud Edge Secure Access
• Web-Console
  • Accessing the Account
    • Google Authenticator
    • Reclaim Access after an IdP Lock
  • Managing the Account
    • Reset 2FA
    • Deactivating 2FA
    • Set Network Icon
  • Tracking the Billing
    • Modify Subscription Plan
  • Troubleshooting
    • Ipsec Troubleshooting
• Zero-Trust Application
  • End User Instructions
  • .HAR File
• Using the Agents
  • Settings
  • Connecting to a SASE Network
    • Connecting to a Gateway
    • Private and Public Servers
  • Installation and Upgrade
  • Troubleshooting
    • Check Location and Language for Accurate Google Search Results
    • Can't connect? SonicWall Cloud Edge's Internet Connection Troubleshooting Guide
    • Logs
• SonicWall Support
  • About This Document

Reset 2FA

This action can be performed only by a Member with the role of an Admininstrator.

Reset MFA

When a user changes a mobile phone they may need to re-configure the Google 2FA on the new device.

To re-configure the Google 2FA on the new device

1. Log in to the Web Administration Console
2. Navigate to Team > Members
3. Find the Member that needs the MFA reset and click on the three-dotted menu (...) on the right side of the Member's name:

4. Select Reset Database 2FA:

   

5. The system will prompt a confirmation message:

   

The Member will get an email confirmation with the two-factor authentication reset and a link to re-activate 2FA.