Cloud App Security Administration Guide for G Suite

Managing Restore Requests

Users can request that email messages and files in cloud storage applications can be moved out of quarantine.

To restore a quarantined email message or file

  1. Navigate to the Quarantine page.
  2. From the Quarantined File Creator Dashboard, select the items you want moved out of quarantine.
  3. Click the Restore… button.
  4. When prompted Are you sure you want to continue?, click Ok.

or

  1. Navigate to the Quarantine > Restore requests page.
  2. Select the items you want to manage:
    • Click the Restore… button to remove the selected items from quarantine.
    • Click the Decline… button to decline the restore request for the selected items.

Was This Article Helpful?

Help us to improve our support portal

Techdocs Article Helpful form

  • Hidden
  • Hidden

Techdocs Article NOT Helpful form

  • Still can't find what you're looking for? Try our knowledge base or ask our community for more help.
  • Hidden
  • Hidden