• On-Premises Analytics 2.5.5 for Hyper-V
• About this Guide
  • Guide Conventions
• System Requirements
  • Supported Firewalls
  • Additional Firewall Requirements
  • Supported Platforms
  • Hardware Compatibility
  • Minimum Requirements
  • IPFIX Based Licensing Model
  • IPFIX Based Capacity Planning
  • Backup and Recovery Information
  • Importing Firewall Configurations
  • Creating a MySonicWall Account
• Installing On-Premises Analytics on Hyper-V
  • Preparing the Windows Server System
  • Creating a Virtual Switch
  • Obtaining the Installation Image
  • Installing On-Premises Analytics on HyperV
  • Configuring On-Premises Analytics on Hyper-V
  • Adding Firewalls to On-Premises Analytics
• Licensing and Registering Your On-Premises Analytics Instance
  • Registering the On-Premises Analytics Instance
  • Activating Firewall Licensing for Syslog-Based On-Premises Analytics
  • Deregistering Your On-Premises Analytics Instance
• Upgrading On-Premises Analytics
  • Upgrading Analytics 2.5.5
    • Upgrading Analytics with data in external disk
    • Upgrading Analytics with data in internal disk
      • [[[Missing Linked File System.LinkedTitle]]]
    • Converting Additional Data Disk from VHD to VHDX Format
    • Unmounting the Hard Disk from older Analytics Version
    • Mounting the Hard Disk on new Analytics
  • Upgrading Analytics using SWI file
• Migrating Data From Internal to External Disk
  • Preparing the Analytics to Add External Disk
    • Expanding Existing Disk
  • Adding External Disk
  • Migrating the Data To External Disk
• Using the Management Console
  • Connecting to the Console
  • Management Console Operations
    • System Info
    • Storage
    • Network Interfaces
    • Diagnostics
    • NTP Server
    • Reboot | Shutdown
    • About
    • Logs
  • Using SafeMode on the Management Console
    • Enabling SafeMode
    • Disabling SafeMode
    • Configuring the Network Interfaces in SafeMode
      • Configuring Interface Settings
      • Disabling an Interface
    • Installing a Software Upgrade in SafeMode
    • Downloading Logs in SafeMode
• SonicWall Support
  • About This Document

Diagnostics

The Diagnostics screen provides the Ping and Nslookup tools to test connectivity between the management interface and the local network. Ping is used to test whether hosts in the network are reachable. Nslookup is available for sending DNS queries from the On-Premises Analytics instance. Another option is to Send diagnostics to SonicWall support.

To use Ping

1. Select Diagnostics in the Menu and press Tab to move the focus into the Diagnostics screen.

2. Select Ping to highlight it and then press Enter to display the Enter IP address dialog.

3. Navigate into the dialog, press Backspace to clear the current value, and then type in the IP address that you want to ping.

4. Press Enter.

   The ping output is displayed in the Ping host dialog.

   

5. Press the Esc key to close the dialog.

To use Nslookup

1. Select Diagnostics in the Menu and press Tab to move the focus into the Diagnostics screen.

2. Select Nslookup to highlight it and press Enter to display the Enter hostname dialog.

3. Navigate into the dialog, press Backspace to clear the current value, and then type in the hostname that you want to look up with a DNS query.

4. Press Enter.

   The Nslookup query results are displayed in an information dialog. You can scroll up and down within the dialog by using the up/down arrow keys.

   

5. Press the Esc key to close the dialog.

To send Diagnostic Report

1. Select Diagnostics in the Menu and press Tab to move the focus into the Diagnostics screen.

2. Navigate to Send diagnostics to SonicWall support.

3. Select Send in the main view to highlight it, then press Enter. A dialog box showing the diagnostics send output is displayed. The last message indicates success or failure.

   

4. Press the Esc key to close the dialog.

   Any errors during the Send process are displayed in the Send diagnostics dialog box. Common reasons for the report failing to send include:

   • Misconfigured/missing default gateway

   • Misconfigured/missing DNS servers

   • Inline proxy

   The Send Diagnostics tool does not currently work through HTTP proxies.