• On-Premises Analytics 2.5.7 for Hyper-V
• About this Guide
  • Guide Conventions
• System Requirements
  • Supported Firewalls
  • Additional Firewall Requirements
  • Supported Platforms
  • Hardware Compatibility
  • Minimum Requirements
  • IPFIX Based Licensing Model
  • IPFIX Based Capacity Planning
  • Backup and Recovery Information
  • Importing Firewall Configurations
  • Creating a MySonicWall Account
• Installing On-Premises Analytics on Hyper-V
  • Preparing the Windows Server System
  • Creating a Virtual Switch
  • Obtaining the Installation Image
  • Installing On-Premises Analytics on HyperV
  • Configuring On-Premises Analytics on Hyper-V
  • Adding Firewalls to On-Premises Analytics
• Licensing and Registering Your On-Premises Analytics Instance
  • Registering the On-Premises Analytics Instance
  • Activating Firewall Licensing for Syslog-Based On-Premises Analytics
  • Deregistering Your On-Premises Analytics Instance
• Upgrading On-Premises Analytics
  • Upgrading Analytics 2.5.7
    • Upgrading Analytics with data in external disk
    • Upgrading Analytics with data in internal disk
      • [[[Missing Linked File System.LinkedTitle]]]
    • Converting Additional Data Disk from VHD to VHDX Format
    • Unmounting the Hard Disk from older Analytics Version
    • Mounting the Hard Disk on new Analytics
  • Upgrading Analytics using SWI file
• Migrating Data From Internal to External Disk
  • Preparing the Analytics to Add External Disk
    • Expanding Existing Disk
  • Adding External Disk
  • Migrating the Data To External Disk
• Using the Management Console
  • Connecting to the Console
  • Management Console Operations
    • System Info
    • Storage
    • Network Interfaces
    • Diagnostics
    • NTP Server
    • Reboot | Shutdown
    • About
    • Logs
  • Using SafeMode on the Management Console
    • Enabling SafeMode
    • Disabling SafeMode
    • Configuring the Network Interfaces in SafeMode
      • Configuring Interface Settings
      • Disabling an Interface
    • Installing a Software Upgrade in SafeMode
    • Downloading Logs in SafeMode
• SonicWall Support
  • About This Document

Downloading Logs in SafeMode

When the On-Premises Analytics instance is in SafeMode, extra logging information is kept that can be downloaded. The logs are available from the SafeMode web management interface, which can be accessed via the URL provided at the bottom of the Management Console screen.

In SafeMode, the web management interface is only available via http (not https).

To download logs from SafeMode

1. With the On-Premises Analytics instance in SafeMode, view the On-Premises Analytics management console. At the bottom of the screen, the URL for the SafeMode page in the web UI is displayed.

2. In a browser, navigate to the URL provided at the bottom of the Management Console screen. The SafeMode web management interface displays.

   

3. Click the Download Safe Mode Logs button. A compressed file is downloaded which contains a number of files, including a console_logs file that contains detailed logging information.