• On-Premises Analytics 2.5.5 for ESXi
• About this Guide
  • Guide Conventions
• System Requirements
  • Supported Firewalls
  • Additional Firewall Requirements
  • Supported Platforms
  • Hardware Compatibility
  • Minimum Requirements
  • IPFIX Based Licensing Model
  • IPFIX Based Capacity Planning
  • Backup and Recovery Information
  • Importing Firewall Configurations
  • Creating a MySonicWall Account
• Installing On-Premises Analytics on ESXi
  • Obtaining the Installation Image
  • Installing On-Premises Analytics on ESXi
  • Configuring On-Premises Analytics on ESXi
  • Adding Firewalls to On-Premises Analytics
• Licensing and Registering Your On-Premises Analytics Instance
  • Registering the On-Premises Analytics Instance
  • Activating Firewall Licensing for Syslog-Based On-Premises Analytics
  • Deregistering Your On-Premises Analytics Instance
• Upgrading On-Premises Analytics
  • Upgrading Analytics 2.5.5
    • Upgrading Analytics with data in external disk
    • Upgrading Analytics with data in internal disk
      • [[[Missing Linked File System.LinkedTitle]]]
    • Unmounting the Hard Disk from older Analytics Version
    • Mounting the Hard Disk on new Analytics
  • Upgrading Analytics using SWI file
• Migrating Data From Internal to External Disk
  • Preparing the Analytics to Add External Disk
  • Adding External Disk
  • Migrating the Data To External Disk
• Using the Management Console
  • Connecting to the Console
  • Management Console Operations
    • System Info
    • Storage
    • Network Interfaces
    • Diagnostics
    • NTP Server
    • Reboot | Shutdown
    • About
    • Logs
  • Using SafeMode on the Management Console
    • Enabling SafeMode
    • Disabling SafeMode
    • Configuring the Network Interfaces in SafeMode
      • Configuring Interface Settings
      • Disabling an Interface
    • Installing a Software Upgrade in SafeMode
    • Downloading Logs in SafeMode
• SonicWall Support
  • About This Document

Backup and Recovery Information

In certain situations, it might be necessary to contact SonicWall Technical Support, use SafeMode, or deregister the On-Premises Analytics instance:

• If the splash screen visible through the platform console remains displayed, this can indicate that the disk is corrupted. Please contact SonicWallTechnical Support for assistance.

• If the disk is not recoverable, then the instance needs to be deregistered with MySonicWall. See Deregistering Your On-Premises Analytics Instance for information.

• If On-Premises Analytics fails to boot, it may still allow access to the Management Console through the platform remote console. Check the platform webpage to ensure that the minimum required memory is available. If it still cannot boot up, check the logs at the Management Console, send diagnostics reports to technical support (see Diagnostics), and contact SonicWall Technical Support for assistance. For details on using the Management Console, refer to Using the Management Console.