Restricted PlayStation functionalities due to NATv3

12/06/2023 30 People found this article helpful 471,580 Views

Description

Restricted functionalities and some features are not working on PlayStation when it is connected through a SonicWall. Some of the issues observed were related to voice chats, parties, etc.

The PlayStation shows an error regarding NATv3 - Playstation only supports NATv2.

Cause

PlayStation does not accept Source Port Remap which is a security measure used by the SonicWall.

Resolution

Resolution for SonicOS 7.X

This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware.

To fix this, you can create a specific NAT Policy for the PlayStation IP Address.

NOTE: You will need to assign a Static IP Address to the PlayStation using a Static DHCP Entry in Network | System | DHCP Server | DHCP Server Lease Scopes.

Go to Policy | Rules and Policies | NAT Rules
Create the following NAT Policy by clicking Add:

NOTE: Here we used X1 as outbound interface but you need to specify your default WAN Interface.
Go to the Advanced / Actions tab and uncheck "Source Port Remap"

CAUTION: Make sure this custom policy has higher priority than the default outbound NAT Policy.

SSL Control services should be turned off for this Custom zone i.e PlayStation zone

Click Object in the top menu
Navigate to Match Objects | Zones | PlayStation Zone |Configure :
Disable " Enable SSL Control "

NOTE: "Enabled SSL Control " will be disabled by default for all zones on the firewall
Now, the PlayStation will detect NATv2 and all the features will be available.

Resolution for SonicOS 6.5

This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.

To fix this, you can create a specific NAT Policy for the PlayStation IP Address.

NOTE: You will need to assign a Static IP Address to the PlayStation using a Static DHCP Entry in Network | DHCP Server.

Go to Network | NAT Policies
Create the following NAT Policy by clicking Add:

NOTE: Here we used X1 as outbound interface but you need to specify your default WAN Interface
Go to the Advanced tab and check "Disable Source Port Remap"

CAUTION: Make sure this custom policy has higher priority than the default outbound NAT Policy.

SSL Control services should be turned off for this Custom zone i.e PlayStation zone

Navigate to Manage | System Setup | Networks | Zones | PlayStation |Configure
Disable the " Enable SSL Control "

NOTE: "Enabled SSL Control " will be disabled by default for all zones on the firewall
Now, the PlayStation will detect NATv2 and all the features will be available.

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Restricted PlayStation functionalities due to NATv3

Description

Cause

Resolution

Resolution for SonicOS 7.X

Resolution for SonicOS 6.5

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