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No pre-shared key window while connecting the Global VPN Client (GVC)
06/12/2023 
51 People found this article helpful
489,403 Views
Description
No pre-shared key window while connecting the Global VPN client (GVC)
Cause
Under GroupVPN| Client tab, if 'Use Default Key for Simple Client Provisioning' option is enabled the Global VPN client will automatically fetch the Pre-shared Key when connecting to a SonicWall Security Appliance, and hence GVC will not prompt for it in the client machine.
Resolution
Resolution for SonicOS 7.X
This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware.
If you wish to re-enable the prompt, edit the default settings for WAN GroupVPN.
Login to your SonicWall management page and click Manage on top of the page.
- Navigate to Network|IPSec VPN|Rules and Settings page.
- Click the edit icon for the WAN GroupVPN entry under VPN policies section. The VPN Policy window will be displayed.
- Click the Client tab from VPN Policy window.
- Under Client Initial Provisioning, disable Use Default Key for Simple Client Provisioning.
NOTE: Use Default Key for Simple Client Provisioning is disabled by default so that GVC clients prompt for the Pre-shared Key. - Click OK.
Now when you connect using the GVC you should be prompted for the pre-shared key.
Resolution for SonicOS 6.5
This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.
If you wish to re-enable the prompt, edit the default settings for WAN GroupVPN.
Login to your SonicWall management page and click Manage on top of the page.
- Navigate to VPN | Base Settings page.
- Click the edit icon for the WAN GroupVPN entry under VPN policies section. The VPN Policy window will be displayed.
- Click the Client tab from VPN Policy window.
- Under Client Initial Provisioning, disable Use Default Key for Simple Client Provisioning. NOTE: Use Default Key for Simple Client Provisioning is disabled by default so that GVC clients prompt for the Pre-shared Key.
- Click OK.
Now when you connect using the GVC you should be prompted for the pre-shared key.
Resolution for SonicOS 6.2 and Below
The below resolution is for customers using SonicOS 6.2 and earlier firmware. For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware.
If you wish to re-enable the prompt, edit the default settings for WAN GroupVPN.
Login to your SonicWall management page.
- Navigate to VPN | Settings page.
- Click the edit icon for the WAN GroupVPN entry under VPN Policies section. The VPN policy window will be displayed.
- Click the Client tab from VPN policy window.
- Under Client Initial Provisioning, disable Use Default Key for Simple Client Provisioning.
5. Click OK. NOTE: Use Default Key for Simple Client Provisioning is disabled by default so that GVC clients prompt for the Pre-shared Key. 
Now when you connect using the GVC you should be prompted for the pre-shared key.
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