How to use "Trace Route" diagnostic tool to troubleshoot router connections on the Internet?

How to use "Trace Route" diagnostic tool to troubleshoot router connections on the Internet?

Resolution for SonicOS 7.X

This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware.

Navigate to Device | Diagnostics | Trace Route |. By using Internet Connect Message Protocol (ICMP) echo packets similar to Ping packets, Trace Route can test interconnectivity with routers and other hosts that are farther and farther along the network path until the connection fails or until the remote host responds.

Type the IP address or domain name of the destination host.

For example, type 8.8.8.8 and click Go. After some time will display with each hop to the destination host. By following the route, you can diagnose where the connection fails between the SonicWall security appliance and the destination.

NOTE: Routes cannot be viewed until the whole trace is complete

Resolution for SonicOS 6.5

This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.

Navigate to Investigate | System Diagnostics | Choose the diagnastic tool as TraceRoute. By using Internet Connect Message Protocol (ICMP) echo packets similar to Ping packets, Trace Route can test interconnectivity with routers and other hosts that are farther and farther along the network path until the connection fails or until the remote host responds.

Type the IP address or domain name of the destination host.

For example, type yahoo.com and click Go. A second window is displayed with each hop to the destination host. By following the route, you can diagnose where the connection fails between the SonicWall security appliance and the destination.

NOTE: Routes cannot be viewed until the whole trace is complete

Resolution for SonicOS 6.2 and Below

The below resolution is for customers using SonicOS 6.2 and earlier firmware. For firewalls that are generation 6 and newer we suggest to upgrade to the latest general release of SonicOS 6.5 firmware.

On the System | Diagnostics page, the Trace Route is a diagnostic utility to assist in diagnosing and troubleshooting router connections on the Internet. By using Internet Connect Message Protocol (ICMP) echo packets similar to Ping packets, Trace Route can test interconnectivity with routers and other hosts that are farther and farther along the network path until the connection fails or until the remote host responds.

Type the IP address or domain name of the destination host.

For example, type yahoo.com and click Go. A second window is displayed with each hop to the destination host. By following the route, you can diagnose where the connection fails between the SonicWall security appliance and the destination.