03/26/2020 1,042 People found this article helpful 459,282 Views
There are instances where a SonicWall product bought by a customer and registered in MySonicWall must be managed by a Managed Service Provider (MSP). Using SonicWall's Global Management System (GMS), MSPs can manage thousands of customer sites from a centralized location. SonicWall GMS requires that the unit to be added be registered under one MySonicWall account and therefore the MSP will not be allowed to add the customer's unit in GMS because the unit is not registered in the MSP's MySonicWall account. In such scenarios, the customer must delegate the unit to the MSP from the customer's MySonicWall account to the MSP's account.
This article describes the method by which a customer unit can be managed by an MSP using GMS.
Steps to be performed in the MSP's MySonicWall account.
New Product Group Name, enter a name for the Product
NOTE: For the same organization use the 'employee' user group. For a user outside of your organization use the 'Customers' user group.
A MySonicWall User Group Access change - Add email will be sent to the customer intimating that her email address has been added to User Group / Product Group. Here is an example:
Steps to be performed in the customer's MySonicWall account.
Notice the Product Group UTM Appliances has been auto-added in the customer's Product Group and how it has two asterisks (**) alongside it to indicate it is a shared group. The Product Group members will be 0. Notice also the Managed by has the User Group Customers, created in the MSP's account, auto-added here.
A "MySonicWall: Products access notification" email will be sent to both the MSP and the customer intimating that the product has been added to the User Group Customers and Product Group UTM Appliances. Here is an example:
On providing the IP address, username and password to the MSP of the units to be managed, the products can now be acquired and managed by the MSP using GMS.