• SonicOS NSv 7
• Introducing the NSv Series
  • Feature Support Information
  • Node Counts Per Platform
  • Installation File / Supported Platforms
  • Hardware Compatibility
  • Support for SR-IOV
  • Support for vMotion
  • Support for One-Arm Mode
  • Support for Tap Mode
  • Product Matrix and Requirements
  • Backup and Recovery Information
  • Best Practices and Recommendations
  • High Availability Configurations
  • Exporting and Importing Firewall Configurations
  • Upgrading from SonicOS 6.5
  • Upgrading to a Higher Capacity NSv Model
  • Creating a MySonicWall Account
• Installing SonicOS on the NSv Series
  • Obtaining the OVA from MySonicWall
  • Installing the NSv Virtual Machine
  • Viewing and Editing Virtual Machine Settings
  • Troubleshooting Installation Configuration
    • Insufficient Memory Assignment
    • Incompatible CPU
    • Incorrect CPU Configuration
    • Insufficient Resources at Time of Configuration
    • Incorrect Network Adapter Configuration
    • Incorrect Number of Network Adapters
    • Insufficient Memory When Jumbo Frames Enabled
• Licensing and Registering Your NSv
  • Registering the NSv Virtual Machine with SonicOS
• SonicOS Management
  • Managing SonicOS on the NSv Series
  • Using System Diagnostics
• Using the Virtual Console and SafeMode
  • Using the ESXi Remote Console to Configure the WAN or LAN Interfaces
  • Navigating the NSv Management Console
    • System Info
    • Management Network or Network Interfaces
    • Test Management Network
    • Diagnostics
    • NTP Server
    • Lockdown Mode
      • Temporary Lockdown Mode
    • System Update
    • Reboot | Shutdown
    • About
    • Logs
  • Configuring SR-IOV
  • Using SafeMode on the NSv
    • Enabling SafeMode
    • Disabling SafeMode
    • Configuring the Management Network in SafeMode
      • Configuring Interface Settings
      • Disabling an Interface
    • Installing a New SonicOS Version in SafeMode
    • Downloading Logs in SafeMode
• SonicWall Support
  • About This Document

Diagnostics

In the Diagnostics screen, you can send diagnostics to SonicWall Technical Support. This has the same functionality as clicking SEND DIAGNOSTIC REPORTS TO SUPPORT in the INVESTIGATE | Tools | System Diagnostics page of the SonicOS web management interface.

Your NSv virtual machine must have internet access to send the diagnostics report to SonicWall Support.

To send the diagnostics report, select Send in the main view to highlight it, then press Enter. A dialog box showing the diagnostics send output is displayed. The last message indicates success or failure.

Press the Esc key to close the dialog.

Any errors during the Send process are displayed in the Send diagnostics dialog box.

Common reasons for the report failing to send include:

• Misconfigured/missing default gateway

• Misconfigured/missing DNS servers

• Inline proxy

The Send Diagnostics tool does not currently work through HTTP proxies.