• SonicOS 7.1
• About SonicOS
  • Working with SonicOS
  • SonicOS Workflow
  • How to Use the SonicOS Administration Guides
  • Guide Conventions
• Introduction to Diagnostics for Policy Mode
• Terminal
• Tech Support Report
• Check Network Settings
• DNS Name Lookup
• Network Path
• Ping
• Trace Route
• Real-Time Blacklist
• Reverse Name Lookup
• Geo and Botnet
• URL Rating Request
• PMTU Discovery
• Switch Diagnostics
• Policy Lookup
• SonicWall Support
  • About This Document

Introduction to Diagnostics for Policy Mode

This Administration Guide provides information about the SonicOS Diagnostics feature for the Policy Mode.

Diagnostic tools allow the administrator to test connectivity by performing a Ping, TCP connection test, DNS lookup, reverse lookup, and trace route for a specific IP address or web site. Other Diagnostics for Policy Mode tools provide a way to view or monitor the Geo and Botnet, PMTU Discovery, and other features.

The following comparison table gives the Diagnostics features available for SonicOS Classic Mode and Policy Mode:

Diagnostic Tools Features	SonicOS 7 Classic Mode	SonicOS 7 Policy Mode
Tech Support Report	Available	Available
Check Network Settings	Available	Available
DNS Name Lookup	Available	Available
Network Path	Available	Available
Ping	Available	Available
Trace Route	Available	Available
Real-Time Blacklist	Available	Available
Reverse Name lookup	Available	Available
Connection TopX	Available	Not Available
Geo and Botnet	Available	Available
MX and Banner	Available	Not Available
GRID Check	Available	Not Available
URL Rating Request	Available	Available
PMTU Discovery	Available	Available
Switch Diagnostics	Available	Available
Policy Lookup	Not Available	Available

The following comparison table gives the platforms supported:

SonicWall Firewall Model	SonicOS 7 Classic Mode	SonicOS 7 Policy Mode
Hardware Firewalls
TZ Series: TZ270, TZ270W, TZ370, TZ370W, TZ470, TZ470W, TZ570, TZ570W, TZ570P, TZ670	Supported	Not Supported
NSa Series: NSa 2700, NSa 3700, NSa 4700, NSa 5700, and NSa 6700	Supported	Not Supported
NSsp Series: NSsp 10700, NSsp 11700, and NSsp 13700	Supported	Not Supported
NSsp Series: NSsp15700	Not Supported	Supported
Virtual Firewalls
NSv Series: NSv 270, NSv 470, and NSv 870	Supported	Supported

The Terminal option that was available on Diagnostics menu is now moved to the notification center and no longer appears in the Diagnostics menu. For more information, refer to Terminal.

Navigate to Device > Diagnostics, the various tools available in Diagnostics menu group includes:

• Tech Support Report
• Check Network Settings
• DNS Name Lookup
• Network Path
• Ping
• Trace Route
• Real-Time Blacklist
• Reverse Name Lookup
• Geo and Botnet
• URL Rating Request
• PMTU Discovery
• Switch Diagnostics
• Policy Lookup

For Troubleshooting diagnostics tools, refer to the knowledge base articles Troubleshooting and to monitor, refer to the SonicOS 7.1 Monitor Guide