The Tech Support Report generates a detailed report of the SonicWall security appliance configuration and status and saves it to the local hard disk using the DOWNLOAD REPORT button. This file can then be emailed to SonicWall Technical Support to help assist with a problem.
You must register your SonicWall security appliance on MySonicWall to receive technical support.
Before emailing the Tech Support Report to the SonicWall Technical Support team, complete a Tech Support Request Form at https://www.mysonicwall.com. After the form is submitted, a unique case number is returned. Include this case number in all correspondence, as it allows SonicWall Technical Support to provide you with better service.
To generate a Tech Support Report (TSR)
In the Tech Support Report section, turn on any of the following report options:
Click Accept to save the changes.
Click OK to save the file.
Attach the report to your Tech Support Request email.
To send the TSR, system preferences, and trace log to SonicWall Engineering (not to SonicWall Technical Support), click Send Diagnostic Reports to Support. The Status indicator at the bottom of the page displays Please wait! while the report is sent, and then displays Diagnostic reports sent successfully. You would normally do this after talking to Technical Support.
To send diagnostic files to SonicWall Tech Support for crash analysis, select the Automatic secure crash analysis reporting toggle switch.
To periodically send the TSR, system preferences, and trace log to MySonicWall for SonicWall Engineering:
Select the Periodic secure diagnostic reporting for support purposes switch.
Enter the interval in minutes between the periodic reports in the Time Interval (minutes) field. The default is 1440 minutes (24 hours).