PSA Integration Release Notes

Version 1.0.0

January 2024

Compatibility and Installation Notes

  • Most popular browsers are supported, but Google Chrome is preferred for the real-time graphics display on the Dashboard.
  • A MySonicWall account is required.
  • Currently PSA Integration supports ConnectWise Manage PSA platform.

What's New

  • Automatic sync is now scheduled once a month on 1st of the next month at 2:00 am local time based on the Timezone for the primary user's MSW account (based on data from the 26th snapshot of the previous month).
  • Optional setting of Add network products as additions is removed. Now CWM integration creates Configurations by the default for all Network Products.
  • CWM Integration Admin can reset the PSA Integration integration settings. Resetting removes all stored configurations for ConnectWise integration from MSW and the associated batch job for Automatic sync.
  • Now CWM integration creates Configurations on CWM for SonicWall Switches under mapped Company.
  • Separate additions are created on ConnectWise Manage for the following services provisioned through Monthly Billing program:

    • SonicWall Firewall services
    • SSL VPN service attached to active SonicWall Firewall provisioned through Monthly Billing program
  • Improved user experience of the PSA configuration page. New columns are added to the table to show total count of the following products that each tenant has:

    • Network Products
    • Monthly Billing products
  • You can sync Network Products to configurations under Company without mapping Agreement on CWM configuration by toggling the Auto sync button manually.

Resolved Issues

Issue ID Issue Description
PSA-122 Resolved the issue with creating configurations for TZ series firewalls.

Known Issues

Issue ID Issue Description
PSA-130 In case of Monthly Billing Product's service upgrade/downgrade, Service sync may take up to 30 minutes to reflect on ConnectWise Manage PSA platform despite of sync successful message on MSW.

Additional References

PSA-52

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