PSA Integration Release Notes
Version 1.0.0
January 2024
Compatibility and Installation Notes
- Most popular browsers are supported, but Google Chrome is preferred for the real-time graphics display on the Dashboard.
- A MySonicWall account is required.
- Currently PSA Integration supports ConnectWise Manage PSA platform.
What's New
- Automatic sync is now scheduled once a month on 1st of the next month at 2:00 am local time based on the Timezone for the primary user's MSW account (based on data from the 26th snapshot of the previous month).
- Optional setting of Add network products as additions is removed. Now CWM integration creates Configurations by the default for all Network Products.
- CWM Integration Admin can reset the PSA Integration integration settings. Resetting removes all stored configurations for ConnectWise integration from MSW and the associated batch job for Automatic sync.
- Now CWM integration creates Configurations on CWM for SonicWall Switches under mapped Company.
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Separate additions are created on ConnectWise Manage for the following services provisioned through Monthly Billing program:
- SonicWall Firewall services
- SSL VPN service attached to active SonicWall Firewall provisioned through Monthly Billing program
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Improved user experience of the PSA configuration page. New columns are added to the table to show total count of the following products that each tenant has:
- Network Products
- Monthly Billing products
- You can sync Network Products to configurations under Company without mapping Agreement on CWM configuration by toggling the Auto sync button manually.
Resolved Issues
Issue ID | Issue Description |
---|---|
PSA-122 | Resolved the issue with creating configurations for TZ series firewalls. |
Known Issues
Issue ID | Issue Description |
---|---|
PSA-130 | In case of Monthly Billing Product's service upgrade/downgrade, Service sync may take up to 30 minutes to reflect on ConnectWise Manage PSA platform despite of sync successful message on MSW. |
Additional References
PSA-52
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