Network Security Manager Saas Getting Started Guide

Table of Contents

Downloading Logs in SafeMode

When the NSM On-Premises instance is in SafeMode, extra logging information is kept that can be downloaded. The logs are available from the SafeMode web management interface, which can be accessed via the URL provided at the bottom of the Management Console screen.

In SafeMode, the web management interface is only available via http (not https).

To download logs from SafeMode

  1. Login to NSM management console in SafeMode.

  2. Navigate DIAGNOSTICS tab.

  3. Click the Download System Logs button. On prompting for confirmation, click on Confirm. A compressed file is downloaded which contains a number of files, including a console_logs file that contains detailed logging information.