• Network Security Manager 2.5.0
• Network Security Manager Overview
  • About Network Security Manager
  • Related Documents
  • API Support
  • Legal Information
  • Conventions
    • Guide Conventions
    • UI Conventions
• Dashboard
  • Summary
  • Network
  • Threat
• Firewalls
  • Device Inventory
    • Device Status
      • Management Status
      • System Details
      • License Details
      • Zero Touch Status
      • Template and Firmware Versions
    • Managing Devices
      • Editing Device Settings
      • Multi-device Firmware Upgrade
      • Upgrading Firmware
      • Synchronizing Firewall Configuration with NSM
      • Creating Backup of Device Configuration
      • Manual Firewall Acquisition
    • Firewall View
  • Device Groups
    • Working with Device Groups
      • Creating Device Groups
      • Editing Device Groups
      • Creating Backup of Device-Group Configuration
      • Deleting Device Groups
  • Device Backups
    • Scheduling Backups
    • Archiving TSR
    • Archiving EXP
• Templates and Variables
  • Templates
    • Templates Inventory
    • Creating Templates
    • Editing Templates
    • Viewing Template Configuration
    • Creating Duplicate Template
    • Modifying Template Attributes
    • Applying Templates
    • View Template Status
    • Deleting Templates
    • Storage
  • Golden Template
  • Variable Data
    • Template Variables Overview
    • Add Variable
    • Edit Variable
    • Resolve Variable
    • Delete Variable
    • Using Template Variables
    • Creating Variables within Templates
• SonicWall Switch Configuration in Template
  • Add Switch
  • Edit Port
  • Switches
    • Network
    • Users
    • Static routes
    • 802.1x
    • Radius server
    • ARP
• Certificates
  • Navigating Certificates
  • New Signing Request
  • Commit and Deploy Certificate(s)
  • Configuring SCEP
  • Importing Certificates
  • Deleting Certificates
• Configuration Management
  • Approval Groups
    • Approval Workflow Settings
  • Approval Group Management
    • Searching the Approval Groups
    • Adding a New Approval Group
    • Editing an Approval Group
    • Deleting an Approval Group
    • Setting the Default Approval Group
  • Configuration Management Workflow
    • Committing and Deploying the Updates
      • Committing and Deploying Updates in the Firewall View
      • Committing and Deploying Updates to Device(s) in the Manager View
    • Viewing Pending Configuration Updates
    • Discarding Pending Configurations
    • Monitoring Commits
    • Managing Commits
      • Editing Commits
      • Redeploying Commits
      • Rescheduling Commits
      • Deleting Commits
    • Auditing Configuration Changes
• Tenants
• VPN Topology
  • IPsec VPN Topology
    • Topologies
      • Hub and Spoke Topology
      • Full Mesh Topology
      • Point to Point Topology
    • Security Associations
  • IPsec Monitor
  • Global Settings
• SD-WAN Topology
  • Configuring SD-WAN
  • Basic Information
  • Rules and Devices
    • Service Rule
    • Application Rule
    • Device Selection
• CSC Users
  • CSC User Status
  • Users
    • Sorting and Filtering
    • Editing CSC Users
  • Support Portal Users
  • Roles and Permissions
  • Authentication Servers
• Scheduled Reports
  • Managing the Schedules
    • Creating Scheduled Reports
    • Editing Schedule
    • Running Reports Manually
    • Setting the Report Date Range
  • Archived Reports
    • Downloading Archived Reports
• System Events
  • Configuring Log Settings
  • Alerts and Notifications
  • Configuring Twilio Setting for SMS
  • Viewing System Events
• SonicWall Support
  • About This Document

Support Portal Users

Navigate to Manager View | CSC Users > Support Portal Users set up user permissions for using the Support Portal. All current users are listed in a table and you can use the search field to filter the list by typing in a string of characters. The table identifies the support user type (Admin or User) and shows whether they are enabled to use the support portal or not.

To create a Support Portal user

1. Navigate to Manager View | CSC Users > Support Portal Users.

2. Click the +Add icon.

   

3. Type the email of the user you are adding.
4. Select the type of user from the drop-down list.
5. Enable the user's access.
6. Click Save.

Users can be deleted by selecting a user and clicking the Delete icon.