• Cloud Edge Secure Access
• Web-Console
  • Accessing the Account
    • Google Authenticator
    • Reclaim Access after an IdP Lock
  • Managing the Account
    • Reset 2FA
    • Deactivating 2FA
    • Set Network Icon
  • Tracking the Billing
    • Modify Subscription Plan
  • Troubleshooting
    • Ipsec Troubleshooting
• Zero-Trust Application
  • End User Instructions
  • .HAR File
• Using the Agents
  • Settings
  • Connecting to a SASE Network
    • Connecting to a Gateway
    • Private and Public Servers
  • Installation and Upgrade
  • Troubleshooting
    • Check Location and Language for Accurate Google Search Results
    • Can't connect? SonicWall Cloud Edge's Internet Connection Troubleshooting Guide
    • Logs
• SonicWall Support
  • About This Document

Connecting to a Gateway

This article describes how to connect to a gateway.

• Logging in
• Changing the server
• Checking your IP
• Resolving a Max Session Limit error

Each team member must be invited to use the Management Platform. This can be done in two ways: team members can be invited by email, or if the organization is using an identity provider, team members may log in via the client after downloading the application.

Logging in

To log in, you will need to provide your organization’s workspace, followed by your credentials or your organization’s identity provider. If you’re not sure what your workspace is, you can find the URL here. If your organization is using a two-factor-authenticator, you will be sent an SMS or a Google Authenticator code. After logging in you will see the main interface for the application.

Changing the server

Selecting Change will allow you to change the server you would like to connect to. By navigating between the tabs you will be able to choose if you would like to connect your private or public servers.

Checking your IP

While you are connected to the application, select the IP address button on the top right of the screen to display your IP address.

Resolving a Max Session Limit error

This error appears when a user has already connected five devices and is trying to log in with an additional device. Each user is allowed to connect with five different devices and two private keys at the same time. To connect to a new device, you must sign out from one of the previous devices you've logged in or ask your administrator to force log out of one of the other devices.

1. Select Members from the Team tab.
2. Select Manage Devices from the three-dotted menu (...) beside the member's name.

3. The list of devices displays. Select Log Out for the selected device:

   

After this device has been logged out, you will now be able to log in to a new device.