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Product Notifications
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Notifications by Category
September 2024
09/10/2024
1725967572 We have identified an issue in the Capture Client Windows and macOS 3.9.0 agent running on certain endpoints that can cause the “SonicWallLoggingService”service to crash; despite being automatically restarted, it crashes again. This service is responsible for sending Capture Client logs from the endpoint to the Capture Client Cloud Management console (CMC). As a result of this issue, affected endpoints won’t be able to send Web Content Filtering and Device Logs to the CMC. This will render the dashboard widgets blank and the We
August 2024
08/16/2024
SonicWall will be updating IP addresses for the Hosted Email Security (HES) platform in North America and in Europe Network administrators will need to update access rules to allow for the following HES subnets: North America 173.240.210.0/24 173.240.213.0/24 173.240.214.0/24 204.212.170.0/24 Europe 173.240.221.0/24 IP Address used for Connection Test 173.240.221.21 The subnets can also be found in the HES FAQ KB article and firewall settings. HES FAQ KB article: HES FAQ Firewall rules for HES: Firewall rules for H
May 2024
05/02/2024
This article helps answer frequently asked questions regarding Security as a Service (SECaaS) End of Sale in Canada, EMEA, APJ & LATAM.I am in the USA, what about me? This program is already end of sale in the USA but existing contracts continue to remain functional. What happens on Aug 1st, 2024? No new contracts (12-month commitments) can be started through the Security as a Service Program, but existing subscriptions will continue to be renewed.What happens to my existing contracts and units? Nothing happens to existing SECaaS units, th
October 2023
10/09/2023
1695304901OverviewAs part of our ongoing commitment to security, we are discontinuing support for the TLS 1.0 and TLS 1.1 encryption protocols in our license manager. This will cause GEN 5 and GEN 6 firewalls running older firmware to not communicate with the license manager leading to licensing issues. The firewall will not be able to validate its license or obtain necessary updates resulting in a licensing failure. The firewall will operate with reduced functionality or disable certain advanced features that require periodic license validatio
April 2023
04/06/2023
1677675623We are pleased to be announcing the general availability of SMA 100 10.2.1.7 release supporting all SMA models (SMA410, SMA210, SMA400, SMA200, SMA500v for ESXi, SMA500v for HyperV, SMA500v for KVM, SMA500v for AWS, SMA500v for Azure) This release includes several key security features that protect the operating system from potential attack as well as updates to the OpenSSL Library. For more details on any of these features, please refer to the SMA 100 10.2.1 administration guide or the release notes. Links have been provided bel
February 2023
02/14/2023
1675879078DescriptionWe have identified an inconsistency in Capture Client Windows 3.7.6 and older clients on endpoints running Windows 11 version 22H2. This results in Web Content Filtering (WCF) policies that enforce blocked categories to be no longer effective on impacted endpoints. NOTE: The ability to allow or block domains/URLs using custom lists continues to function normally.CauseAs part of category-based Content Filtering, Capture Client sends requests to the SonicWall Content Filtering Service. The encrypted and decrypted
February 2022
02/02/2022
Feb. 2 Update: An earlier version of this article indicated that firmware 9.0.0.10 would be compatibile with end-of-support (EOS) SRA models. Additional investigation has found that the supported 9.0.0.10 firmware and the unsupported SRA models are incompatible. The last SRA models reached EOS status in 2019 and are no longer supported per Terms of Service.SonicWall is aware of a vulnerability, reported by CrowdStrike, impacting end-of-support Secure Remote Access (SRA) products, specifically the SRA 4600 running an old version of firmware (9.0
April 2021
04/29/2021
Update: April 29, 2021, 12:30 P.M. CSTSonicWall is announcing the availability of new firmware versions for both 10.x and 9.x code on the SMA 100 series products, comprised of SMA 200, 210, 400, 410 physical appliances and the SMA 500v virtual appliance.Upgrade StepsAll organizations using SMA 10.x or SMA 9.x firmware should immediately implement the following:Upgrade to the latest SMA 100 series firmware available from www.mysonicwall.com.SMA 100 series 10.x customers should upgrade to 10.2.0.7-34sv firmware.SMA 100 series 9.x customers should
04/20/2021
Through the course of standard collaboration and testing, SonicWall has verified, tested and published patches to mitigate three zero-day vulnerabilities to its hosted and on-premises email security products.In at least one known case, these vulnerabilities have been observed to be exploited ‘in the wild.’ It is imperative that organizations using SonicWall Email Security hardware appliances, virtual appliances or software installation on Microsoft Windows Server immediately upgrade to the respective SonicWall Email Security version listed belo
January 2021
01/15/2021
Updated January 15, 2021The U.S. Department of Homeland Security (DHS) and the Cybersecurity and Infrastructure Security Agency (CISA) have confirmed that malicious threat actors have been and are actively exploiting vulnerabilities in SolarWinds Orion products, specifically affecting versions 2019.4 through 2020.2 HF1. These malware variants are capable of transferring data, file execution, system profiling, rebooting and more.Both SolarWinds and the CISA strongly suggest that organizations using SolarWinds Orion verify the version they’re run
October 2020
10/28/2020
The SonicWall Product Security Incident Response Team (PSIRT) collaborated with a third-party research firm to test, confirm and correct discovered vulnerabilities related to physical and virtual SonicWall next-generation firewall appliances. These findings included:In some cases, vulnerabilities allowed remote attackers to cause Denial of Service (DoS) attacks against a firewall, which may lead to an appliance crash.In some cases, there existed a cross-site scripting (XSS) vulnerability in the firewall's SSL-VPN portal as well as possible user
10/28/2020
Knowledge BaseHow Do I Configure The SSL-VPN Feature For Use With NetExtender Or Mobile Connect?How Can I Enable Port Forwarding And Allow Access To A Server Through The SonicWall?How Can I Configure WAN GroupVPN For Connecting With Global VPN Client?How Can I Setup SSL-VPN?L2TP VPN Configuration On Mac OS XPornographic Websites Not Blocked Due To "Not Rated" CategorizationHow Do I Recover Or Reset The Administrator Password For A SonicWall Firewall Appliance?How To Configure High Availability (HA)SSL VPN Client Is Connected And Authenticated B
September 2020
09/17/2020
There exists a potential domain name collision vulnerability in SonicWall SSL-VPN technology that could result from a security misconfiguration of the impacted products.SonicWall is not aware that the reported vulnerability has been exploited or that any customer has been negatively impacted by the vulnerability.A domain name collision occurs when an attempt to resolve a name used in a private namespace (e.g., under a non-delegated top-level domain, or a short, unqualified name) results in a query to the public Domain Name System (DNS). When th
09/17/2020
A vulnerability in SonicWall’s cloud-based product registration system that was publicly reported by a media outlet was quickly researched, verified and promptly patched on August 26, 2020. Approximately two weeks earlier, SonicWall identified the reported vulnerability (SNWLID-2020-0005) as part of its PSIRT program, and rapidly created a fix that underwent full testing and certification.At no time did SonicWall detect, or become aware of, any attempted exploitation of the vulnerability in the cloud-based product registration system. The fix w
09/17/2020
SonicWall SwitchesSonicWall Switches offer multi-gigabit wired performance that lets you rapidly scale your branch networks through remote installation. Available in seven models — ranging from eight to 48 ports, with gigabit and 10 gigabit ethernet ports — SonicWall Switches deliver network switching that accommodates the growing number of mobile and IoT devices in branch locations and provides the network performance needed to support cloud-delivered applications. SonicWall Switches also fit seamlessly into your existing SonicWall ecosystem,
09/17/2020
As of 2/13/2020 Chrome has updated to version 80.0.3987.106 which no longer causes issues with firewall management.In February 2020 Chrome released software version 80. In this version there were changes made to how cookies and JavaScript are handled. Due to this update, SonicWall firewalls using the self-signed certificate, are not able to be managed. Firewalls that use a trusted certificate (for example a GoDaddy CA root) are not affected by this Chrome update.Our engineering teams are working on this issue to provide a resolution to customer
June 2020
06/04/2020
As previously announced, SonicWall Analyzer 8.5 reached “End of Support” on the 24 April, 2020.Please see the SonicWall Analyzer product Lifecycle page: https://www.SonicWall.com/support/product-Lifecycle-tables/SonicWall-analyzer/software/.As the Analyzer license is perpetual and hence does not expire, customers can continue to use Analyzer. However, since 24 April 2020, any new cases logged will not be supported. This includes patches, bug fixes and new feature updates.SonicWall On-premise Analytics 2.5 is the replacement
May 2020
05/06/2020
SonicWall recently launched a new online community to connect cybersecurity professionals. This is the go-to place for SonicWall users, partners, employees, and experts to ask questions, find answers and connect with one another from around the world. The community can be viewed by anyone and is free to join!What does SonicWall Community offers?Learn about best practices and use SonicWall to lower total cost of ownership and maximize the value derived from SonicWall products.Connect with product management and support to ask questions, get help
April 2020
04/16/2020
SonicWall is continuing to monitor COVID-19 (coronavirus) and the ever-evolving global impact it is having on our international community. The world is testing its ability to go remote or work from home during this outbreak. Many companies find themselves with the need to rapidly scale their remote work capabilities. Existing SonicWall firewall administrators can learn more about configuring and troubleshooting remote workforce access by visiting Popular firewall SSLVPN and GVC articles for the remote workforce. Existing SonicWall SMA admini
March 2020
03/27/2020
SonicWall Web Application Firewall (WAF) reaches End-of-Sale February 1, 2020 SonicWall is initiating a worldwide End-of-Sale for the Web Application Firewall (WAF) product beginning on February 1, 2020. SonicWall will no longer actively develop or sell the product. Please see the Product Lifecycle Table for a full list of key dates regarding this product. Why is SonicWall initiating End-of-Sale for the Web Application Firewall (WAF)? We are working to create an integrated system that delivers faster protection, detection and correction. We a
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