SonicWall Support Phone Issues Impacting Availability

First Published:09/25/2023

Last Updated:09/25/2023

Update September 25,2023 (1:48pm EST)

We are pleased to inform you that the recent phone outage issue has been resolved. We are still monitoring the phone lines with our vendor to make sure that we are up and running as expected. We appologize for any inconvenience this may have caused and appreciate your patience during this time.

SonicWall is aware of global phone issues impacting our ability to service incoming calls from all locations.While we work to resolve this, please visit our support portal for assistance.

To stay updated on the latest information regarding this matter, customers are encouraged to visit https://community.sonicwall.com/technology-and-support/discussion/5412/sonicwall-support-phone-issues-impacting-availability. The provided discussion thread in SonicWall's community forum will offer real-time updates as we continue to work on resolving this issue.
To ensure uninterrupted support, customers are advised to utilize the online case creation portal available at mysonicwall.com and a Support Engineer will follow up with you as soon as possible. We appreciate your patience as we work diligently to restore all phone services.

Previous Notice

Urgent Security Notice: SonicWall GMS/Analytics Impacted by suite of vulnerabilities

Next Notice

Stack-Based Buffer Overflow and SonicOS SSL VPN Tunnel Vulnerability

SonicWall Support Phone Issues Impacting Availability

Follow Us

Subscribe to newsletter

Stay In Touch