Renewing or upgrading licensing on an existing Cloud Secure Edge product

This article explains how to activate a new license key and how to renew or upgrade your existing Cloud Secure Edge product license within the MySonicWall portal. It covers both the renewal and upgrade processes, including how proration is calculated.

Steps

1. Login to MySonicWall:

   • Begin by logging into your MySonicWall account.

2. Accessing Your Product:

   • Navigate: Go to MyWorkspace -> Products.
   • Select Tenant: In the top-left corner, choose your specific tenant from the dropdown menu. Alternatively, you can select "All Tenants" to view products across all tenants.
   • Locate Product: Find your Cloud Secure Edge product in the list.
   • Open Product Details: Click on the Serial Number of your Cloud Secure Edge product.
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3. Entering Your Activation Key:

   • Navigate to Licensing: In the right-hand pane, click on the "Licensing" tab.
   • Input Key: Locate the activation key input field (typically at the top-right of the Licensing tab). Enter your new activation key and hit Activate. 
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4. Choosing Renew or Upgrade:

   After entering your activation key, you will need to choose between two options: Renew or Upgrade. The correct choice depends on whether you want to use the new key's quantity or increase the number of users.

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   • Renew:

     • What it does: The Renew option uses the user quantity from the new activation key. Any remaining time and value on your current license will be prorated and combined with the new license term. It does not simply extend the existing quantity's duration.
     • Example 1: You currently have 5 users licensed with 6 months remaining. You enter a new activation key for 5 users for 1 year. Choosing Renew will result in 5 users licensed for 1.5 years (the original 6 months' value is prorated and added to the new 1 year).
     • Example 2: You currently have 5 users licensed with 6 months remaining. You enter a new activation key for 10 users for 1 year. Choosing Renew will result in 10 users licensed for 1 year and 3 months (5 users x 6 months = 10 users x 3 months).

   • Upgrade:

     • What it does: The Upgrade option increases the number of users covered by your license. The new key's user quantity is added to your existing quantity. Any remaining time on your current license will be prorated based on the combined user count.
     • Example: You currently have 5 users licensed with 6 months remaining. You enter a new activation key for 5 users for 1 year. Choosing Upgrade will result in 10 users licensed for 9 months. This is calculated as follows:
       • Original license: 5 users * 6 months = 30 user-months
       • New license: 5 users * 12 months = 60 user-months
       • Total: 30 + 60 = 90 user-months
       • Combined users: 5 (original) + 5 (new) = 10 users
       • Prorated duration: 90 user-months / 10 users = 9 months

Important Considerations:

• Proration: Both Renew and Upgrade options use proration. This ensures you don't lose any remaining value from your existing license.
• Accuracy: Double-check your activation key before entering it.
• Tenant Selection: Ensure you have selected the correct tenant and Cloud Secure Edge Serial number before activating your license.
• Contact Support: If you have any questions or encounter any issues during the activation process, contact SonicWall support.