Interoperability with Trend Micro

Description

To learn how to exclude files and folders please see Capture Client Interoperability Issues with Third Party Applications.

Resolution

Items to exclude:

You can include all of the folders below with an exclusion for: 

C:\Program File*\Trend Micro\OfficeScan Client\

An exclusion for each individual file is more secure.

  • C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmopExtIns.exe

    C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmopExtIns32.exe

    C:\Program Files (x86)\Trend Micro\OfficeScan Client\tsc64.exe

    C:\Program Files (x86)\Trend Micro\OfficeScan Client\patch64.exe

    C:\Program Files (x86)\Trend Micro\OfficeScan Client\PccNTMon.exe

    C:\Program Files (x86)\Trend Micro\OfficeScan Client\Temp\pccntupd.exe

    C:\Program Files (x86)\Trend Micro\OfficeScan Client\PccNT.exe

    C:\Program Files (x86)\Trend Micro\OfficeScan Client\ntrtscan.exe

    C:\Program Files (x86)\Trend Micro\OfficeScan Client\tmlisten.exe

    C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmExtIns.exe

    C:\Program Files (x86)\Trend Micro\OfficeScan Client\TmExtIns32.exe

    C:\Program Files (x86)\Trend Micro\OfficeScan Client\CNTAoSMgr.exe

    C:\Program Files (x86)\Trend Micro\OfficeScan Client\temp\upgrade.exe

    C:\Program Files (x86)\Trend Micro\OfficeScan Client\Misc\xpupg.exe

To exclude SentinelOne from Trend Micro:

  1. Exclude these folders and the update file:

    • C:\Program Files\SentinelOne

    • C:\ProgramData\Sentinel

    • C:\Documents and Settings\All Users\Application Data\Sentinel (ProgramData for 2003 and legacy agents )

    • C:\Windows\Temp\SentinelInstaller.exe

    Note: Make sure to exclude subfolders. Some solutions automatically exclude subfolders, but others require explicit notation.

  2. Exclude the SentinelOne Agent kernel-mode driver, service, and dynamic library:

    • Kernel-Mode driver: SentinelMonitor.sys

    • Windows Service: SentinelAgent.exe

    • 32-bit DLL: InProcessClient32.dll

    • 64-bit DLL: InProcessClient64.dll

Related Articles

  • Capture Client - System Requirements
    Read More
  • Capture Client – Migrate local CMC user login to MySonicWall account login
    Read More
  • Integration of CFS 5.0 Support in Capture Client
    Read More
not finding your answers?