How To use the "Check Network Settings" tool

05/16/2023 156 People found this article helpful 478,785 Views

Description

The Network Settings Check tool allows administrator to automatically test all or some selected items that may cause problems in network connectivity or service availability. These items include connectivity test to Default Gateway, DNS Servers, My SonicWALL Portal, License Manager Server and Contents Filter Server.

Once an item is tested, this tool will return the result of test in time or indicates that the operation is timeout. The return data for test consists of various parts: Test Results, Notes, Timestamp and Progress. Test Results is a summary of test, Progress displays the test results in graphical notation and Notes provides some details which would be helpful to determine the cause if in case any problem occurs.

Resolution

NOTE: The video resolution contains the representation based on Gen 6.2 UI, however the functionality of the tool will be similar in Gen 6 & Gen 7 UI as well. For complete step by step information on UI6 & UI7, please follow below.

Resolution for SonicOS 7.X

This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware.

Usage of Network Settings Check:

1. Login to Management and navigate to Device | Diagnostics | Check Network Settings
2. Hover over in the right extreme side of screen to make the “Test” button appear to check the specific setting described at the head of this row. There is not any limitation to test only one setting at a time.

3. To test multiple network connectivity parameters at the same time, check on any checkboxes representing the settings, and then click the “Test All Selected” button at the top.
4. After each check retrieves a result, it will display the result to the administrator with proper style: A successful probe with a green check mark and a failed probe with a red cross mark under progress column. There is also some detailed information coming with the results to help the administrator analyze further regarding the test. These informations are put in “Test Results” and “Notes” fields.

5. If there are any failed probes, the administrator could click the right arrows just before the IP Address field of failed items to jump to the configuration pages where he/she may be able to find the root cause.
NOTE: The feature list tests for both IPv4 and IPv6 network connectivity parameters in different tabs at the top.

Resolution for SonicOS 6.5

This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.

Usage of Network Settings Check:

1. Login to Management and navigate to Investigate | Tools | System Diagnostics

2. Under Diagnostic Tool section, choose Check Network Settings tool.

3. Click any buttons with “Test” box to check the specific setting described at the head of this row. There is not any limitation to test only one setting at a time.

3. To test multiple network connectivity parameters at the same time, check on any checkboxes representing the settings, and then click the “Test All Selected” button at the bottom.
4. After each check retrieves a result, it will display the result to the administrator with proper style: A successful probe with a green check mark and a failed probe with a red cross mark under progress column. There is also some detailed information coming with the results to help the administrator analyze further regarding the test. These informations are put in “Test Results” and “Notes” fields.

5. If there are any failed probes, the administrator could click the right arrows just before the IP Address field of failed items to jump to the configuration pages where he/she may be able to find the root cause.

NOTE: The feature list tests for both IPv4 and IPv6 network connectivity parameters. To perform the test for IPv6 related parameters, choose IPv6 Check Network Settings tool under Diagnostics tool section in step 2.

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How To use the "Check Network Settings" tool

Description

Resolution

Resolution for SonicOS 7.X

Resolution for SonicOS 6.5

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