EX SSL-VPN: Unable to import license file and shows an error message That system has been tampered

EX SSL-VPN: Unable to import license file and shows an error message That system has been tampered with applying license would prevent the system.

Question:

When customers try to import a license file after RMA license transfer from old to new it shows the following error message:

" The system has been tampered with applying license would prevent the running system"

You could see the following error message logs displayed on /var/log/aventail/managment.log

Sep 6 14:27:36 AMC@127.0.0.1 local4.err AMC: 2012-09-06 14:27:36 -0700 ERROR com.aventail.mgmt.util.FIPSUtil - avverify --csp result: /usr/local/aventail/bin/avverify:verifying /usr/local/app/mgmt-server/datastore/pending/sysconf/webagent.key: FAILED (-2)
Sep 6 14:27:36 AMC@127.0.0.1 local4.err AMC: 2012-09-06 14:27:36 -0700 ERROR com.aventail.mgmt.util.FIPSUtil - FIPS: The file system appears to have been tampered with. Not entering FIPS-mode.
Sep 6 14:27:36 AMC@127.0.0.1 local4.warning AMC: 2012-09-06 14:27:36 -0700 WARNING com.aventail.mgmt.licensing.LicenseManager - Could not parse the license file being imported




Resolution/Workaround:

• SSH to appliance using serial console
• Run a #config_reset on new device
• Re-configure the appliance with basic settings like Network, password and DNS settings
• Login to AMC console
• Import the license file before import your configuration, it should work fine.

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