Creating and adding users in the mysonicwall.com account

04/08/2024 3,054 People found this article helpful 484,428 Views

Description

This acticle provides step by step instructions as to how to use the "My Groups" tab within the mysonicwall.com account. This section allows you to limit access of firewalls to your sub-users.

Resolution

The best way to give others access to your device(s) is to add users to your account. By registering all devices into a main account, you can then add other users, called sub-users. This will allow them to have access to the download center, and also let them view and purchase licensing. Only the main/registered account holder will be able to have full access to the device(s), sub-users will not be able to delete, transfer, or rename. An asterisk will be located next to the serial number within "My Products" of the account if you are a sub-user.

NOTE: You will not be able to add a user that already exists in our system. If the person you are looking to add already has an account, please contact customer service on at https://www.sonicwall.com/support/contact-support or send an account deletion request to customer_service@sonicwall.com. One of our customer service agents will need to delete the account so that you can add them as a sub account from your main mysonicwall.com account.

How to Add User Group to your mysonicwall.com account?

Log into your MySonicWall account.
Navigate to My Workspace and User Groups.
Click on New user group.
Enter a name for the user group you are creating and click on the green check mark to save.

How to Add New User to your mysonicwall.com account?

Go to My Workspace | User Groups.
Click on the newly created user group.
Click on ‘Users’ option and then Invite User
Enter the Contact Type, Email ID, and Click Invite.

MySonicWALL Portal provides two types Of Users.

Employee : This user doesnot have an existing mysonicwall.com account. The user is added as employee, an invite link to create a new Mysonicwall.com account will be sent to the user. This Contact Type is chosen to provide users with admin rights

Reseller/Customer: This user must have an existing mysonicwall.com account. Te user is added as Reseller/Customer, they can login to their mysonicwall.com account and the User group and the Tenants shared will be listed in their mysonicwall.com account

NOTE: Reseller/Customer cannot be added to default group to avoid access to all the tenants in the admin account.

How to assign Tenants to the User Groups?

Click on the Tenants tab and click on +Tenants.
Select the Tenant you wish to Assign to the User Group and click Add.

How to Assign Permissions to the User Group?

Chose the User Group
Click on the Permissions tab and select the Access option and assign the access level for each service (Admin / Read Only)
The Users Tab will show you the list of Users assigned to the specific user group. You will also have the option to add and remove users from the User Groups.

NOTE: If the same user is added to 2 user groups, they will get the lesser permissions between the 2 user groups.

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Creating and adding users in the mysonicwall.com account

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