How to submit a support case online at MySonicWall.com

How create a new technical or customer service support case on MySonicWall.com.

TIP: Before you submit a case online, please search our online knowledge base for a possible solution to your issue or for the requirements and necessary information you will need to submit to create a case.

1. Login to your MySonicWall account.
2. Navigate to Support & Resources| Create Support Case.
   
   
   
   
   
3. You can either submit a technical support Case or a customer Service Case. Based on your requirement, you can Submit Case 
   
   
   
4. From the drop-down menu select the product in question or type in the serial number and select NEXT.
   
   
   
   
5. Under Case Details, fill up the requested information and click SUBMIT.
   
   
   
   
6. Confirmation number (case number) will be provided. Click DONE and you will be routed to the support page with listed cases (both present and past).
   
   
   
   

Who Can Submit Support Case Online:   1. Users who have registered the SonicWall product directly to their MSW account 2. Users who have been added as ‘Employee’ to whom the SonicWall products are shared 3. Users who have been added as ‘Customer’ to a User Group with permissions, to whom the SonicWall products are shared  

NOTE: Users added as ‘Customer’ to a User Group with permissions, will need to enter the serial number manually, to submit a Support Case from their MSW account 

TIP: In order to submit a Premier Support ticket , please follow: How To Submit Premier Support Web Ticket Online Through MySonicwall Account?