DATASHEETDATASHEET
HIGHLIGHTS
Special pricing on upgrades, SonicWall products
or trade-ins of a competitive product
Provides a credit for your old appliance
Enables service transfers for subscription
services and support services
Provides a broader choice of qualifying solutions
Features flexible, simplified subscriptions
Expanded offers with Cloud Secure Edge
Customer Loyalty Program
Straightforward upgrades and competitive trade-ins for current and new
SonicWall customers
The SonicWall Customer Loyalty Program offers an
upgrade path from current SonicWall products, and a
trade-in path from competitors’ products, in addition to
special pricing on a wide range of SonicWall products.
This offer recognizes the past investments that
customers have made and helps them maintain optimal
security by letting them easily and affordably replace
outdated security appliances.
2 | Customer Loyalty Program
Customers who purchase the comprehensive subscription
services and support option when upgrading a SonicWall
product or trading in a competitive product can save up to 50
percent on the total annual subscription cost of that solution,
compared to the cost of buying the hardware separately and
renewing services each year. Subscriptions are available in
two-year and three-year terms to maximize savings.
The Customer Loyalty Program offers Secure Upgrade Plus
which covers SonicWall upgrades and Competitive Trade-Ins.
Secure Upgrade Plus is designed for current, qualifying
SonicWall customers who wish to upgrade from older
SonicWall appliances, as well as those who want to trade in
appliances from other manufacturers. The Secure Upgrade
Plus offer lets qualified customers and prospects trade in their
old firewalls, secure mobile access and email security products
for the latest SonicWall technology in each category all at
significant discounts. See Terms and Conditions for qualified
upgrade paths. For details on arranging upgrades to SonicWall
high-end NSa and NSsp Series products, contact your reseller
or SonicWall representative.
Additionally, as part of the Secure Upgrade Program, 3 & Free
with Cloud Secure Edge (CSE) allows you to bundle our easy
and secure remote access solution with a qualifying 3-year
security service subscription and upgrade to any of our Gen7
firewalls for free. SonicWall Cloud Secure Edge is a simplified
and integrated approach to remote access capabilities.
Features
Special pricing – Enables customers to upgrade their
SonicWall products, replace competitive products for
SonicWall products and obtain additional special pricing on
other SonicWall products.
Financial rewards for enhancing security – Lets customers
save up to 50 percent on total annual subscription cost (in
contrast to the cost of buying the hardware separately, plus
one year of services each year) making it far more affordable
and manageable to remain optimally protected with the best
and latest technology available.
Transfer of service and support subscriptions – Customers
can transfer any remaining or unused service and support
subscriptions from their old SonicWall appliance to their new
appliance (within approved upgrade path and dependent on
product model). The transfer will equal the subscription time
remaining on the old appliance. For SonicProtect subscribers,
when you upgrade to an eligible firewall*, the service will
transfer to the highest tier of the security service bundle of the
replacement firewall, for the term remaining on the subscription.
Broader choice of qualifying solutions – The Customer
Loyalty Program features a wide range of network security,
cloud remote access (CSE), wireless access, secure mobile
access (SSL VPN) and email security solutions.
Flexible, efficient subscriptions options – Gives customers a
choice of two-year and three-year terms.
Real-time breach prevention – Customers can add
Capture Advanced Threat Protection service, a multi-engine
sandbox to discover and stop newly developed, advanced
threats with Secure Upgrade Plus. This security bundle
includes a new SonicWall Firewall and a multi-year Essential
Protection Services Suite/Advanced Protection Services
Suite subscription for generation 7 (Gen 7) firewalls or AGSS
subscription for all firewall models, excluding Gen 7 series.
Simplified and Integrated with Cloud Secure Edge - with
a few easy steps, you can enable remote access for Secure
Private Access wherever you have a SonicWall Firewall.
The Customer Loyalty Program
To qualify for the Customer Loyalty Program, the participant
must be the legal Owner of the Eligible SonicWall Product
or Eligible Competitive Product. In order to purchase either
the corresponding SonicWall Replacement Product or a
corresponding Competitive Replacement Product, that Product
must be (i) currently registered with the manufacturer, and (ii)
listed in the Eligible Product Matrix shown on page 4.
In all cases, both customers and resellers are advised to
consult the Eligible Product Matrices for each product line
prior to completing any purchase. End-customer contact
information must be provided at the time of registration
regardless of which party (i.e., the end customer or reseller) is
completing the registration process.
*The eligibility of the firewall is as defined in SonicProtect Subscription terms and conditions. For more information
on SonicProtect Subscription, please refer to: https://www.sonicwall.com/sonicprotect-subscription.
3 | Customer Loyalty Program
SonicWall reserves the right to validate legal ownership
(e.g., by requiring a receipt or invoice showing
proof of ownership).
Definitions
For purposes of the Customer Loyalty Program, the following
definitions apply:
Registration Date means the day the Owner registers
the Replacement Product within a valid account on
www.mysonicwall.com
Eligible SonicWall Product means the SonicWall product
the Owner has agreed to replace and remove from
service that is listed in the Eligible Product Matrix below.
Eligible Competitive Product means the competitive
manufacturer’s product that the Owner has agreed to
replace and remove from service and (listed in the Eligible
Product Matrix below).
Replacement Product means (i) the SonicWall appliance
that replaces the Eligible Product, (ii) as listed in the
Eligible Product Matrix below and (iii) is purchased
through Secure Upgrade Plus.
Owner means the person who has legal ownership of the
Eligible SonicWall or Eligible Competitive Product.’
It is mandatory to enable licensing bundles for TZ80 to
operate Secure Connect, APSS or MPSS.
Customer Loyalty Program
Secure Upgrade Plus
2-year Threat Protection Services Suite (TPSS) option for generation 7 (Gen 7) TZ270/370/470 series
2-year Essential Protection Services Suite (EPSS) or Advanced Protection Services Suite (APSS) option for
Gen 7 firewalls
2-year Advanced Gateway Security Suite (AGSS) or Comprehensive Gateway Security Suite (CGSS) subscription
options for all firewall models, excluding Gen 7 Series
Subscription service transfer (on SonicWall upgrade only)
Paths for each SonicWall product line
3 & Free with CSE (Cloud Secure Edge)
Permanent part of Secure Upgrade Program
Option for both Advanced Protection Services Suite (APSS) and Essential Protection Services Suite (EPSS)
1 year Cloud Secure Edge includes Secure Private Access and Secure Internet Access
Paths for both SonicWall replacement and competitive takeout
Upgrade SonicWall appliances Trade in other brands of appliancesOr
Customer Loyalty Program Terms and Conditions
4 | Customer Loyalty Program
Customer Loyalty Program Eligible Product Matrix: Eligible SonicWall products and replacement products
Firewall Appliances
Eligible Upgrades Eligible Replacements
TZ 100 Series, TZ 105 Series, TZ 200 Series, TZ 205 Series, TZ 210 Series,
TZ 215 Series, TZ 150, TZ 150W, TZ 170, TZ 170W, TZ 170 SP, TZ 170 SPW,
TZ 180, TZ 180W, TZ 190, TZ 190W, PRO 100, SOHO2, SOHO3, SOHO TZW,
SOHO Telecommuter, SonicWall DMZ, XPRS, XPRS2, SonicWall Plus, TELE,
TELE2, TELE3, TELE3 SP, SOHO, SOHOW, SOHO 250, SOHO 250W
TZ 80
TZ 150, TZ 100, TZ 105, SOHO, SOHO 250, TZ 170, TZ 200, TZ 205, TZ 300,
TZ 350, TZ 180, TZ 210, TZ 215, TZ 400, TZ 190, NSA 220, NSA 240, NSA 250,
TZ 500, TZ 600, PRO 100 Series, SOHO Series, Telecommuter, DMZ,
XPRS Series, Plus, TELE Series
TZ 270, TZ 370, TZ 470, TZ 570, TZ 600, TZ 670
TZ 190, NSA 220, NSA 240, NSA 250, TZ 400, TZ 470,TZ 500, TZ 570,
TZ 600, TZ 670 TZ 570, TZ 670, NSa 2700
NSA 2400, NSA 2600, NSa 2650, PRO 200, PRO 230, PRO 1260, PRO 2040 TZ 570, TZ 670, NSa 2700, NSa 3700
NSA 3500, NSA 3600, NSa 3650, PRO 3060,PRO 4000, PRO 4100,PRO 4060,
PRO-VX, PRO 300, PRO 330 GX250 NSa 2700, NSa 3700, NSa 4700
NSA 4500, NSA 4600,NSa 4650 NSa 3700, NSa 4700, NSa 5700
NSA 5000, NSA E5500, NSA 5600, NSa 5650, PRO 5060c, PRO 5060f, GX650 NSa 4700, NSa 5700, NSa 6700
NSA E6500, NSA 6600, NSa 6650, NSA E7500, NSA E7510, NSA E8500,
NSA E8510 NSa 5700, NSa 6700, NSsp 10700, SM 9400, NSsp 11700
SM 9200, NSa 9250, SM 9400, NSa 9450 NSa 6700, NSsp 10700, NSsp 11700
SM 9600, NSa 9650, SM 9800, SM E10200, SM E10400, SM E10800, NSsp
12400 NSsp 11700, NSsp 13700, NSsp 15700
Virtual Appliances
Eligible products Replacement products
NSv 10, NSv 25, NSv 50, NSv 100, NSv 200 , TZ 150, TZ 100, TZ 105, SOHO,
SOHO 250, TZ 170, TZ 200, TZ 205, TZ 300, TZ 350, TZ 180, TZ 210,
TZ 215, TZ 400, TZ 190, NSA 220, NSA 240, NSA 250, TZ 500, TZ 600,
PRO 100 Series, SOHO Series, Telecommuter, DMZ, XPRS Series, Plus,
TELE Series
NSv 270
NSv 200, NSv 300, NSv 400, NSA 2400, NSA 2600, NSa 2650, NSA 3500,
NSA 3600, NSa 3650, NSA 4500, NSA 4600,NSa 4650, NSA 5000,
NSA E5500, NSA 5600, NSa 5650, NSA E6500, NSA 6600, NSa 6650,
NSA E7500, NSA E7510, NSA E8500, NSA E8510, SM 9200, NSa 9250,
SM 9400, NSa 9450,SM 9600 NSa 9650, SM 9800
NSv 470
NSv 200, NSv 300, NSv 400, NSv 800, NSv 1600, NSv 800, NSA E6500,
NSA 6600, NSa 6650, NSA E7500, NSA E7510, NSA E8500, NSA E8510,
SM 9200, NSa 9250, SM 9400, NSa 9450,SM 9600, NSa 9650, SM 9800
NSv 870
Wireless Access Point Appliances
Eligible products Replacement products
SonicPoint, SonicPoint A/B/G, SonicPoint G, SonicPoint-N Dual-Band,
SonicPoint-Ne Dual-Band, SonicPoint-Ni Dual-Band, SonicPoint-N
Dual-Radio, SonicPoint ACe, SonicPoint ACi, SonicPoint N2, SonicWave 231c,
SonicWave 224w, SonicWave 231o, SonicWave 432e, SonicWave 432i
SonicWave 432o*, SonicWave 621, SonicWave 641, SonicWave 681
Email Security Appliances
Eligible products Replacement products
ESA 200, ESA 300, ESA 400, ESA 3300 ESA 5000 or ESA 7000 Virtual Appliance or Hosted Email Security
ESA 500, ESA 6000, ESA 4300 ESA 7000 or ESA 9000 Virtual Appliance or Hosted Email Security
ESA 8000, ESA 8300 ESA 9000 or Virtual Appliance or Hosted Email Security
Secure Mobile Access
Eligible products Replacement products**
SSL VPN 200, SSL VPN 2000, SRA 1200, SRA 1600, SMA 200 SMA 210, 410, 500v
SSL VPN 2000, SSL VPN 4000, SRA 1200, SRA 1600, SRA 4200, SRA 4600,
SMA 400 SMA 410, SMA 500v
EX6000, EX7000, SMA 6200, SMA 7200 SMA 6210, SMA 7210, SMA 8200v
5 | Customer Loyalty Program
Email Security Appliances
SonicWall appliance Eligible competitive products
ESA 5000, 7000, Email Security Virtual Appliance, Hosted Email Security 1 to 1,000 user Barracuda, Cisco IronPort, Proofpoint, MX Logic, Postini,
FortiMail, Astaro, Eleven, MailFrontier
ESA 5000, 7000, Email Security Virtual Appliance, Hosted Email Security 1,000 to 5,000 user Barracuda, Cisco IronPort, Proofpoint, MX Logic,
Postini, FortiMail, Astaro, Eleven, MailFrontier
ESA 9000, Email Security Virtual Appliance, Hosted Email Security 1 to 1,000 user Barracuda, Cisco IronPort, Proofpoint, MX Logic, Postini,
FortiMail, Astaro, Eleven, MailFrontier
Secure Mobile Access Appliances
SonicWall appliance Eligible competitive products
SMA 210, SMA 410, SMA 500v 1 to 250 user appliance from Pulse Secure, Cisco, Citrix, Barracuda
or WatchGuard
SMA 6210, SMA 7210, SMA 8200v 100 to 20,000 user appliance from Pulse Secure, Cisco, Citrix, Barracuda
or WatchGuard
SonicWall Service Transfers
The following service and license subscriptions will be
transferred from the Eligible SonicWall Product to the
corresponding Replacement Product pursuant to the
Customer Loyalty Program:
SonicProtect Subscription***
Security Service Bundles
Anti-Virus Services (all versions)
Licenses for VPN Client
Other applicable service and support licenses
24x7 Support for SSL VPN
Email Protection with Support for Email Security
Term subscription licenses will be transferred and continue
on the Replacement Product for the remaining term.
Purchased service and support licenses will be transferred
for the remaining term of such service. Outstanding warranty
or firmware upgrade terms (including but not limited to “free
firmware for life”) are not transferable.
The Owner must identify an Eligible SonicWall Product
before the Owner can register the Replacement Product.
Once the Replacement Product has been registered, the
user must transfer services from the Eligible SonicWall
Product to the Replacement Product within sixty (60)
days. The Eligible SonicWall Product will be removed from
www.MySonicWall.com at the time that the services are
transferred to the Replacement Product. If the services
are not transferred within sixty (60) days, SonicWall will
automatically transfer such services after such time
period. The Eligible SonicWall Product will be deactivated
and may not be re-registered, updated, supported,
returned or upgraded.
The subscription services included with the applicable
Replacement Product SKU purchased will be activated at the
time of registration.
For information on competitive replacements, contact
Sonicwall Sales. An authorized reseller or SonicWall Sales
representative will contact you to provide product pricing
and help you determine the best solutions for your business.
* Requires professional installation
** Please refer to data sheet for sizing guide
*** Transfer of SonicProtect Subscription
service from Eligible Sonic Product to
Replacement Product will adhere to
SonicProtect Subscription terms and services.
Customer Loyalty Offer Eligible Products
Select SonicWall products are included in the SonicWall Customer
Loyalty Offer. Please contact your sales representative for details.
Purchase and registration of the Eligible Competitive Product requires six (6) months prior ownership of an Eligible Competitive Product. As a condition of this program, the Owner agrees that
he/she will dispose of the Eligible Competitive Product within sixty (60) days of the Registration Date. If proof of ownership of the Eligible Competitive Product is not available within fifteen (15)
days upon written request from SonicWall or if the Eligible Competitive Product is not disposed of within sixty (60) days of Registration Date of the Replacement Product SonicWall reserves the
right to terminate the services applicable to the Replacement Product SKU.
In order to register the Replacement Product, the Owner must provide current contact details (i.e., contact person’s name, e-mail address, business phone number, organization name, and
physical address) and certify that all responses in the required fields of the Competitive Replacement Form are true and correct. To qualify for the applicable Customer Loyalty Offer, the Owner
must participate in the Secure Upgrade Plus or Competitive Trade-in offers. Important notice and disclaimer: In all cases, end-users and Resellers should consult the Eligible Product Matrices
for each product line in advance of any purchase. SonicWall reserves the right to either deny or adjust entitlements to reflect any misrepresentation of eligibility. SonicWall reserves the right to
make changes to the Customer Loyalty Program at any time without notice.
SonicWall, Inc.
1033 McCarthy Boulevard | Milpitas, CA 95035
Refer to our website for additional information.
www.sonicwall.com© 2024 SonicWall Inc. ALL RIGHTS RESERVED.
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the information contained in this document.
About SonicWall
SonicWall is a cybersecurity forerunner with more than 30 years of expertise and a relentless focus on its partners. With the
ability to build, scale and manage security across the cloud, hybrid and traditional environments in real time, SonicWall can
quickly and economically provide purpose-built security solutions to any organization around the world. Based on data from
its own threat research center, SonicWall delivers seamless protection against the most evasive cyberattacks and supplies
actionable threat intelligence to partners, customers and the cybersecurity community.
306.24 - Datasheet - Customer Loyalty Program
www.sonicwall.com/PES
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