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Newsroom SonicWall Exceeds Financial Goals for Fifth Consecutive Quarter, Eclipses $500 Million in New Partner Deal Registrations and Receives 12 Industry Accolades

SonicWall Exceeds Financial Goals for Fifth Consecutive Quarter, Eclipses $500 Million in New Partner Deal Registrations and Receives 12 Industry Accolades

PRESS RELEASE – April 03, 2018

  • Surpassed financial and operational objectives for fifth straight quarter
  • Added $500 million in new partner deal registrations
  • Received 12 cybersecurity industry accolades since February 1st
  • Delivered dramatic improvements in customer service, technical support and self-service capabilities

MILPITAS, Calif. — SonicWall, the trusted security partner protecting more than 1 million networks worldwide, announced today that the company surpassed its financial goals and operational targets for the fifth consecutive quarter. These benchmarks were supported by 80 percent growth in SecureFirst partner registrations and more than $500 million in new partner deal registrations.

“SonicWall, along with our invaluable partner community, continues to gain momentum, delivering on our promise to diligently protect organizations of all sizes from today’s most malicious cyber attacks,” said SonicWall President and CEO Bill Conner. “While surpassing goals is a top priority for us, equipping tens of thousands of partners around the world with the knowledge necessary to help protect customers against cybercrime is equally important.”

Driven by strategic execution in product and service delivery, as well as the release of the 2018 SonicWall Cyber Threat Report, the company received 12 cybersecurity industry accolades since February alone.

“SonicWall continues to execute with the pace, efficiency and innovation that surpasses our expectations,” said Dipanjan (DJ) Deb, Founding Partner and CEO of Francisco Partners. “The fact that SonicWall is exceeding our aggressive operating targets, while garnering respected third-party accolades, is a true testament to the company’s diligence and commitment in delivering value to all stakeholders.”

To further aid organizations’ pursuit of protecting their data, networks and customers, SonicWall launched its Threat Meters via the SonicWall Security Center to provide actionable cyber-attack data and threat intelligence. The Threat Meters display live cyber attacks by threat category and origin, and tracks malware, intrusions, ransomware, encrypted threats, spam, phishing and emerging zero-day threats.

SecureFirst Partner Program Keeps Fast Pace

Since its launch in November of 2016, the SonicWall SecureFirst Partner Program has exceeded numerous growth and sales objectives. As a 100 percent channel company, SonicWall is proud to enable its global partner community and continues to promote active participation and collaboration. The SecureFirst Partner Program has:

  • Grown to more than 23,000 registered partners, an 80 percent increase since May 2017
  • Registered 8,700 net new channel partners since May 2017
  • Added more than $500 million in new partner deal registrations

SonicWall University Accelerates Partner Expertise, Sales Opportunities

SonicWall SecureFirst Partners are joining and leveraging SonicWall University in record numbers. Designed to keep SecureFirst Partner sales representatives, pre-sales engineers and support engineers at the forefront of today’s cybersecurity threats and solutions, the sophisticated online enablement and training tool has already achieved several key milestones:

  • More than 68,000 hours of training completed in SonicWall University, a 600 percent increase since May 2017
  • 135,000-plus successful exams administered, a 700 percent increase since May 2017
  • 21 percent quarter-over-quarter increase in revenue attainment for technology partners that leverage SonicWall University training

Partners that have their staff go through the SonicWall University achievements are delivering a 21 percent quarter-over-quarter increase in revenue attainment. This is compared to a 7 percent quarterly revenue increase for partner companies that don’t participate in SonicWall University training.

SonicWall Customer-Centric Support Setting New Benchmarks

SonicWall also continues its focus on improving customer service and technical service, delivering key improvements, including:

  • 54 percent reduction in call abandonment for customer service
  • 61 percent reduction in call abandonment for technical support
  • 80 percent reduction in case backlogs
  • 97 percent positive knowledgebase (KB) article rating year to date
  • Year-over-year Self-Service Score (SSS) improved from 4:1 to 10:1
  • More than 280,000 KB articles viewed every month

“I am very satisfied with the support access, especially as I am a small business owner without an IT staff,” said David Kerr, owner of David R. Kerr DDS, a SonicWall customer. “It generally only takes a minute or two to get through to support. No long waits.”

The SonicWall partner community also is witnessing the impact world-class service can have on troubleshooting technical issues and improving customer relationships.

“The [SonicWall] engineer went the extra mile to assist me in helping me with an emergency situation,” said Josh Castellano, Vice President of Operations/Sr. Solutions Provider, from Optel BCS, a valued SonicWall partner. “Not only did he assist me, but he helped me save my customer.”

Momentum Reinforced by Record Brand Awareness, Industry Recognition SonicWall launched strategic marketing, public relations and lead-generation programs to deliver key contributions to the company’s top line revenue. Complementing the financial, partner and support achievements, SonicWall was acknowledged for its overall execution, earning 12 awards for individual success, team performances and product capabilities.

“All cylinders of the SonicWall engine are firing, from product, to service, to sales, to partners, to marketing – all with acclaimed results,” said Brian Decker, head of security investing at Francisco Partners. “This performance has translated into significant value for SonicWall’s partners and customers.”

This execution was highlighted by a sweep in the 2018 Info Security Product Guide Global Excellence Awards. SonicWall received a total of eight awards for ISPG’s 2018 program, including Gold in the CEO of the Year and Security Marketing Team of the Year categories.

2018 Info Security Products Guide Global Excellence Awards

  • Grand Trophy Winner: SonicWall
  • CEO of the Year (500-2,499 employees): Gold Winner, Bill Conner
  • Security Marketing Team of the Year: Gold Winner, SonicWall, Bob VanKirk and Team
  • Customer Service Department of the Year: Bronze Winner, SonicWall, Keith Trottier and Team
  • BYOD Security: Silver Winner, SonicWall Secure Mobile Access
  • Email Security and Management: Silver Winner, SonicWall Email Security
  • Firewalls: Silver Winner, SonicWall NSA 2650
  • Network Security and Management: Bronze Winner, SonicWall Cloud Global Management

SonicWall also collected a trio of awards from CRN: 20 Coolest Network Security Vendors, Steve Pataky for Channel Chief Award and Chris Auger for Channel Chief Award. In addition, the SonicWall Capture Advanced Threat Protection (ATP) cloud sandbox service took home the Enterprise Integrated Security Solution of the Year (SME) at the 2017 Indian ISV Awards announced in February.

Finally, SonicWall was named a finalist for three additional awards: Cyber Defense Magazine InfoSec Awards 2018; SC Magazine Best UTM Security Solution for NSA 2650 Firewall; and SC Magazine Best Managed Security Service for SonicWall Cloud Global Management System (GMS). The winners for all three will be announced during RSA Conference 2018, April 16-20, in San Francisco, Calif.

“I’m extremely proud of what our team has been able to accomplish across our product portfolio, SecureFirst program, customer service and bottom line,” said Conner. “This a journey, and we will continue to focus on delivering world-class security services and solutions that protect our partners and customers in today’s cyber arms race.”

For More Information

To learn more about SonicWall, or to partner with us, please visit:

About SonicWall

SonicWall has been fighting the cyber-criminal industry for over 26 years defending small, medium-size businesses and enterprises worldwide. Backed by research from SonicWall Capture Labs and the formidable resources of over 23,000 loyal channel partners around the globe, our award-winning, real-time breach detection and prevention solutions secure more than a million business and mobile networks and their emails, applications and data. This combination of products and partners has enabled an automated real-time breach detection and prevention solution tuned to the specific needs of the more than 500,000 organizations in over 150 countries. These businesses can run more effectively and fear less about security. For more information, visit www.sonicwall.com.

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More Than a Firewall: SonicWall Introduces Integrated Cybersecurity Platform with the TZ80 at the Core of the Market’s Next-Gen SOHO Solution, Featuring: Industry-First Warranties, Cloud Native VPN, Firewall Management and Flexible Pricing MILPITAS, Calif. — November 7, 2024 — SonicWall announced today the launch of the TZ80, a groundbreaking security solution designed specifically for branch offices and small office/home office (SOHO) environments. With its comprehensive, cost-effective package of networking, access, and security solutions, the TZ80 is a subscription-based device designed for service providers and value-added resellers (VARs) – and is set to revolutionize the way they deliver cybersecurity. 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Government Organizations Face Surge in Malware and DDoS Attacks, Raising Alarms Over Potential Election Disruption

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SonicWall Report Details 14 Million Victims of Malware Breaches in the U.S. Healthcare Sector

SonicWall discovers 91% of healthcare breaches involve ransomware in 2024 - underscoring the urgent need for improved cybersecurity and strong partnerships with MSPs/MSSPs MILPITAS, Calif. — September 26, 2024 — SonicWall today unveiled a 2024 SonicWall Threat Brief, focused exclusively on the healthcare industry and is based on extensive research from SonicWall Capture Labs. The report reveals that a minimum of 14 million patients in the U.S. have fallen victim to malware breaches in this sector. Despite SonicWall sensors successfully preventing over 26,000 attacks, the findings underscore that healthcare organizations, due to their essential operations and potential for financial gain, remain prime targets for ransomware. Many healthcare organizations operate with limited cybersecurity resources and often rely on outdated technology – making them susceptible to ransomware attacks. SonicWall also determined that an astounding 60% of vulnerabilities were leveraged against Microsoft Exchange. "Understanding the threat landscape is crucial for the healthcare industry to effectively defend against cyberattacks,” said Executive Director, Threat Research at SonicWall Doug McKee. “As ransomware evolves and targets sensitive patient data, organizations must stay informed about emerging threats and vulnerabilities. By equipping themselves with knowledge and robust security measures, healthcare providers can better protect their critical operations and ensure the safety of patient information." Disrupting access to patient data or medical systems can have life-threatening consequences. Because of this, healthcare organizations are more likely to pay ransoms to restore operations quickly. In 2024, ransomware was leveraged in 91% of malware-related data breaches in the healthcare sector, with Lockbit emerging as one of the most notorious ransomware groups targeting this industry. The increasing digitalization of health records and telehealth services further expands the attack surface, making it nearly impossible for healthcare organizations to go it alone. Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) should play a vital role in the healthcare industry by delivering specialized expertise and resources that many organizations lack. As cyber threats become increasingly sophisticated, MSPs/MSSPs can implement robust security measures, monitor systems in real-time, and ensure compliance with regulatory standards. Their proactive approach to cybersecurity helps healthcare providers defend sensitive patient data, minimize downtime, and focus on delivering quality care, ultimately enhancing the resilience of the entire healthcare ecosystem. To learn more about SonicWall’s finding in its 2024 SonicWall Threat Brief, please visit www.sonicwall.com/resources/brief/2024-threat-brief-healthcare. About SonicWall SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides seamless protection against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter, LinkedIn, Facebook and Instagram. About SonicWall Capture Labs SonicWall Capture Labs threat researchers gather, analyze and vet cross-vector threat information from the SonicWall Capture Threat network, consisting of global devices and resources, including more than 1 million security sensors in nearly 215 countries and territories. SonicWall Capture Labs, which pioneered the use of artificial intelligence for threat research and protection over a decade ago, performs rigorous testing and evaluation on this data, establishes reputation scores for email senders and content, and identifies new threats in real-time.

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