How to download TSR for devices that are managed by a wireless network manager (WNM)

If for any reason the access point and switch is not working as expected this article will explain how to gather required files for support to diagnose and resolve your request more efficiently. Providing all logs can provide a big picture for support to identify any previously unknown or ongoing issue. Streamline your experience with support, upload complete logs upon case creation to save your time spent on the phone or back and forth with support.

Log into the https://cloud.sonicwall.com using your Mysonicwall credentials and select the right Tenant on the top

1. Click on wireless Network Manager (WNM) under Products
2. Navigate to Devices access points or switches.
3. Select the device and select the upload TSR option as shown in the picture.
   
   
4. Once the TSR is uploaded then select Download TSR as shown
   
   
   
5. Select the download TSR option from the latest file.