Cannot click on SSL-VPN bookmark on UTM device on 5.9.0.X firmware

SSL-VPN bookmark cannot be clicked upon .A bookmark is created for RDP on 5.9.0.x firmware and when the user logs in to the virtual office portal ,The bookmark appears to be grayed out

What to check:

Check the SSL-VPN client settings to find if the client range and zones are not defined for ssl-vpn
Check if the IP address of the server which you want to reach via bookmark is reachable by sonicwall or no
check if the IP address of the server which you want to reach is defined in the user access list of the concerned user

Starting 5.9.0.x firmware, there is a pre-requisite for SSL-VPN bookmarks. The basic idea is to ensure that that the concerned bookmark address is reachable with a virtual ip address. So we need to make sure that SSLVPN client settings are configured with an IP scope defined with SSL-VPN zone even though you are actually not using Net-Extender and you do not wish to connect with it and use it just as bookmark access. That is by the design that it needs to be configured, you can consider upgrading to SRA appliance (Dedicated SSL-VPN products) for full functionality of SSL-VPN where users can be given only virtual office access and net-extender access, etc.